Supv, Supplier Contract Lifecycle

Work Location Type: Hybrid 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Position Details:

As Supervisor, Supplier Lifecycle you will manage the day-to-day operations and timely execution of supplier contract administration, funds recovery (collections), or maintenance globally, including term changes and interpretation, performance management and oversight of contractual deliverables and obligations. You will partner with leaders across the business, identify risks and opportunities in the contract lifecycle and produce quantitative insights for continuous improvement. This position will be directly responsible for managing a team of analysts and will report to the Manager, Supplier Contract Management.

You Will:

• Lead a team of 3-4 analysts responsible for completing activities related to:

  • Contract administration: contracting such as drafting, amending, monitoring the data of contracts

  • Collections: funds recovery from suppliers because of warranties, and/or returns

  • Supplier maintenance: supplier onboarding and maintenance

• Analyze operational drivers, provide solutions, and identify when additional information is required, while often serving as the first-level point of contact for these matters.

• Serve as the subject matter expert for end-to-end processes and engage with internal business partners and suppliers to educate and solve day-to-day issues.

• Ensure the execution of work in alignment with overall company and department goals.

• Lead cross-functional continuous improvement projects to drive process optimization and improved cycle times.

• Recruit, develop and motivate talent to ensure continued growth and improvement of overall team.

• Monitor employee productivity and provide coaching and feedback to improve performance.

• Organize work and ensure that employees understand their duties and delegated tasks.

You Have: 

• 3+ years of experience in operations, sales and/or customer operations. Previous experience in continuous improvement, change management, and project management preferred.

• Experience in formally or informally leading teams and providing coaching and development opportunities for team members. 

• Experience leading continuous improvement and change management projects and/or knowledge of continuous improvement methodologies.

• Reporting capabilities and Microsoft skills; ability to translate complex data analysis into high level overview.

Rewards and Benefits:
With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger. 

• Medical, dental, vision, and life insurance plans 

• Paid time off (PTO) and 6 company holidays per year 

• Automatic 6% 401(k) company contribution each pay period 

• Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement 

• A comprehensive set of emotional, financial, physical and social wellbeing programs 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment.  With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.
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