Senior Analyst, Coverage Strategy

About Grainger

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep the World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members, and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Position Details

Reporting to the Manager, Customer Coverage, the Senior Analyst, Coverage Strategy is responsible for evaluating and synthesizing existing and emerging information to enhance sales coverage territories. You will participate as a key member of a high performing strategy team focused on evolving Grainger's sales coverage models to stay ahead of the competition, drive profitable growth, and maintain a best-in-class customer experience. You will also develop and continue to improve end-to-end scalable processes in partnership with operations, technology, sales, finance and analytics teams and influence change through clear and concise communication. This includes understanding coverage and customer segment strategies, building reporting or tools, and collaborating with business partners to understand changing market conditions to effectively allocate customers across sales territories. You will guide the development and measurement of key performance metrics to enable Grainger's strategic coverage roadmap. This position is Hybrid requiring 3 days per week onsite at the Lake Forest, IL headquarters of Downtown Chicago Merchandise Mart office.

You Will

• Independently maintains and takes ownership for the management, quality and accuracy of all data and tools to support customer coverage strategy builds.
• Drives the development and creation of key performance metrics to measure and monitor business impact to the P&L with visual dashboard style reporting.
• Analyze large customer data sets to identify patterns, synthesize learnings and translate into actionable insights to support Strategy Managers.
• Works closely with coverage and sales leaders by using territory optimization tools to design, align and implement account changes.
• Collaborates closely with GTG, Reporting & Analytics, and CI to drive the development of scalable, durable processes; document specific data needs and recommendations.
• Consistently demonstrates strong attention to detail, business acumen, and successful time management across multiple workstreams.

You Have

• Bachelor's Degree in Business, Economics, Analytics, Math, Finance or related fields.
• 2+ years of work experience in a B2C or B2B industry.
• 2+ years of experience in related field.
• Strong strategic/innovative thinker grounded in analytics.
• Database management including advanced computer skills in Excel, Access, PowerPoint; experience with Power BI, Snowflake, SPSS, SQL, Python, R, VBA or Teradata are preferred.
• Strong information analysis and problem-solving ability.
• Strong analytical capabilities and demonstrated work with business metrics.
• Strong oral and written communication skills; ability to translate information requests into practical outputs.
• Demonstrates curiosity, strong attention to detail, business acumen, and thoroughness in work.
• Displays a continuous improvement mindset and continually identifies ways to improve Coverage team processes.
• Displays good business judgment and willingness to make decisions and recommendations.
• Ability to take ownership of processes and propose opportunities for improvement.
• Ability to support communications for stakeholders and senior leadership.
• Able to collaborate and develop relationships across multiple functional areas.
• Ability to operate in a complex, rapidly changing environment while adhering to tight schedules and budgets.
• Ability to support multiple projects simultaneously; demonstrated teamwork and collaboration skills.

Rewards and Benefits

With benefits starting day one, our programs provide choice and flexibility to meet team members' individual needs. Check out the highlights below and review all our benefits at GraingerTotalRewards.com.

• Medical, dental, vision, life, and pet insurance plans and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

DEI Statement

Grainger is an equal opportunity/affirmative action employer. We provide equal employment opportunities regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, religion, age, disability status, veteran status, or any other protected characteristic.

Our commitment to inclusivity includes offering reasonable accommodations during the hiring process. If you require an accommodation during interviews, please let us know and we will provide the appropriate assistance.