Sales Coordinator Supervisor

Work Location Type: Hybrid 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Bench Posting:

We are always looking to build our pipeline of great talent. Posting this role now allows our team to conduct an initial interviews with candidates to help us move quickly when a confirmed Supervisor position opens within the function.  Ready-now supervisor candidates should apply now to be considered for future Supervisor openings.

Responsibilities:

Reporting to the Senior Manager of Sales Coordinators, part of a larger Commitment Management group of support to our contractual customers by supporting our sales team, the Supervisors lead through implementation, talent management, change management and development of the team to ensure engagement and exceptional experience.

• Manage daily operations of a team of approx. 11-15 Sales Coordinators
• Provide frequent, direct coaching to team members. Spend at least 60% of time working directly with the team to guide development and performance.
• Meet with Sales Coordinator and the Sales Team around metrics, creating program adoption and efficiencies as our business evolves.
• Determine scalable scope of work to ensure success for long term growth of the Sales Coordinator Team
• Review and understand performance metrics, diagnosis of root cause of individual underperformance and develop an improvement plan.
• Plan and manage workflow of direct teams. Coordinates work activities to achieve the volume expected to meet operational requirements.
• Oversee selection and hiring of team; held accountable for team member performance.
• Own relevant Sales Coordinator internal partner relationships including Sales, Contact Center, CLPM, Quotes, Cross Referencing, TPS, Transportation, Sourcing, Open Order Mgt, EBusiness, EPRO and analytics, as well as Financial Services Teams to ensure optimal operations.
• Increase employee engagement through direct interaction and support; celebrate team and individual success. Work to achieve increased employee engagement scores as reflected in previous internal surveys.
• Work with Supervisors and Sr. Manager to make recommendations for organizational improvements.
  • Manage through process/projects, as applicable.
• Mentor team members to grow within role and position for advancement opportunities.
• Administer escalation management and finalize best business solution.

Requirements:

• 3 or more years of experience in related field preferred. High school diploma or equivalent 1 or more years of management experience
• Leadership background in coaching for individual performance improvement and talent development
• Train team members on processes, procedures, compliance, and product knowledge

Competencies Needed:

• Ability to manage through conflict and have difficult conversations
• Has a continuous improvement mindset
• Excels in strategy development and execution
• Displays business acumen
• Hybrid role, person will spend time each month either in Lake Forest IL.

Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members’ individual needs. Check out some of the rewards available to you at Grainger:

• Medical, dental, vision and life insurance coverage starts on day one
• Paid time off (PTO) days and 6 company holidays per year
• 6% 401K company contribution each pay period
• Employee discounts, parental leave, and more

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment.  With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.