Infrastructure Engineer I

About Grainger:

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

Position Details:

The Audio Visual Engineer I is responsible for the setup and maintenance of audiovisual solutions, providing technical support, and assisting with the design and implementation of AV solutions. They work closely with senior engineers and Grainger Technology teams to ensure seamless integration and operation of AV systems, while also staying in step with new technologies and industry best practices. 

You Will:

Join our team as an Audio Visual Engineer I, where you can be at the intersection of engagement and cutting-edge technology. Dive into the world of Cisco Webex Codecs and Microsoft Teams with Cisco Video Interop (CVI) and play a pivotal role in shaping our audio-visual landscape. Here's what you'll get to do: 

• Be the go-to for maintaining and updating AV infrastructure, ensuring everything runs smoothly 
• Deploy AV solutions tailored for the hybrid work era, because one size doesn't fit all  
• Troubleshoot with finesse, whether that means solving the puzzle yourself or knowing when to pass the baton 
• Be the customer advocate to ensure that root causes of incidents are identified and remediated 
• Keep our AV hardware lifecycle fresh and up-to-date, because who doesn't love the latest and greatest? 
• Document our AV journey, charting the course for our processes and configurations 
• Coordinate with vendors and your team to deliver top-notch solutions with speed and clarity 
• Support and innovate on projects, because we're about making things better and easier 
• Monitor AV analytic and tickets and be the oracle that keeps us one step ahead of our changing environment 

If you're eager to bring your passion and skills to a place where they're not just valued but essential, we're excited to welcome you aboard! 

You Have:

• Five or more years of experience architecting, deploying, and supporting AV solutions 
• Experience with Cisco Codecs, Cisco Control Hub and CVI, Microsoft Teams and Teams Rooms solutions, Crestron Airmedia, Barco Clickshare, Brightsign, Appspace, and other common industry technology 
• Excellent customer service skills and ability to interact with all levels of Grainger employees. 
• Flexibility of varying work hours and a desire to get the job done under pressure while faced with multiple last-minute changes. 
• Willingness to travel as required for project support.   
• Ability to multi-task and perform in a changing environment while faced with critical deadlines. 
• AVIXA CTS, CTS-I or CTS-D certification preferred. 
• Basic computer skills in MS Word, Excel and Powerpoint. 
• High level of familiarity with audiovisual systems functionality, equipment and platforms. 
• Must be able to lift 50 lbs. 
• Must be able to stand for four hours or longer. 
• Must be able to utilize ladders up to 12 feet. 

Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice to meet our team members' individual needs. Check out some of the rewards available to you at Grainger.

• Medical, dental, vision, and life insurance coverage starts day one
• Paid time off (PTO) days and 6 company holidays per year
• 6% 401(k) company contribution each pay period
• Education assistance, including financial counseling, tuition reimbursement and low-cost degree options
• Employee discounts, parental leave, and more

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.