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Director, Supplier Performance Management North America

Date: Mar 15, 2019

Location: LAKE FOREST, IL, US, 600455202

Company: Grainger

The Director, Supplier Performance Mangement is responsible for developing and deploying the strategy for managing supplier operational performance, direct vendor procurement and product flow from suppliers for the US and Canada. Develops best-in-class competitive strategies to drive operational excellence within the 6,000+ suppliers delivering $5B+ COGS on an annual basis.  Span of control across US and Canada.




  • Responsible for building and maintaining a team culture of strong engagement, customer focus, and intellectual curiosity across a direct leadership team of 2 Sr. Managers and 1 Manager and overall responsibility for 40+ team members across multiple countries (US and Canada) and cultures.
  • Owns the overall strategy & methodology for supplier performance management within the North American (US and Canada) business.
    • Embeds the customer perspective into strategy, process design & decision making.
    • Remains abreast of competitive landscape & technologies driving changes in the supply chain and procurement strategies globally.
    • Coaches leaders to drive the right metrics to improve supplier operational performance and maintain high availability to customers.
    • Participates in strategic relationships with key suppliers in conjunction with the Supplier Management Team.
    • Owns the process to return excess & obsolete inventory to suppliers with a direct financial benefit to inventory reserve and company earnings.
    • Owns the drop ship customer delivery experience, impacting 3M+ customer lines annually.
    • Manages the budget & capital assets of SOPM.
  • Identify, prioritize, & drive SOPM reporting & CI needs.
  • Build a strong team through positive employee engagement and effective talent management
    • Demonstrates ability to be a strong leader of leaders
    • Drives a CI mindset among team members
    • Translates strategy into action & focuses team on highest priority




  • Demonstrated strategic leadership within a large integrated organization. Anticipates future needs and emerging possibilities. Models systemic thinking.
  • Ability to navigate through conflict and challenging situations to reach a common solution in an effective manner
  • Leader among peers; able to influence, sell ideas, coach
  • Record of proven leadership in the growth and development of large teams, as well as managerial and individual talent.
  • Proven experience in supplier management, purchasing, or other related supply chain disciplines.
  • Proven success in the development and implementation of large-scale change initiatives as well as the corresponding paradigm shifts.
  • Must have the ability to manage tasks, promote teamwork, lead people, and exemplify the business values of the organization.
  • Must have the ability to lead, direct, and participate on high-level projects bringing them to final conclusion.
  • Excellent communication skills (verbal, written, presentation) with a proven reputation to build relationships and influence decision-making at all levels of an organization.


Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Segment: Logistics, Manager, Supply, Procurement, Supply Chain, Operations, Management

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