Work Location Type: Hybrid 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Primary Function 

The Collections Supervisor reports to a Manager of Collections. As the Collections Supervisor you will manage, direct and control the collection of delinquent accounts for our Corporate, Commercial, Government, and/or International customers while maintaining customer service.

Main duties and responsibilitites

• Maintain responsibility for applying our credit and collections procedures for corporate, commercial, government and international
• accounts.
• Manage integrity of A/R portfolio.
• Plan and maintain a program for collection of past due receivables.
• Negotiate with our customers for compromise settlements, partial payments, time extensions and write offs.
• Work with internal partners in the order-to-cash process low to resolve complex collections issues that may require special
• attention and resolve payment barriers.
• Maintain company collection polices.
• Escalate to appropriate sales personnel on complex collection issues requiring assistance or unusual action
• Create innovated projects in effort to improve business practices.
• Approve accounts for forced collection through outside agencies or legal placement.
• Provide strategy to Collection Representatives to align with the goals of the department and the company.
• Prepare and submit periodic operating reports to immediate supervisor on the status of collections.
• Provide leadership direction to direct reports by offering constructive feedback to help develop staff while promoting an inclusive
• environment.
• Communicate the collection goals for each collector and the department and provide feedback on progress.
• Overseeing the collection effort of all receivables, this includes reviewing and training collection staff.

Education and Experience 

• Bachelor's degree or equivalent experience.
• 2 plus years of people leadership experience.
• Analyzed financial data.
• Ability working with Microsoft programs.
• Experience with collection laws and practices.
• Proven problem-solving skills.

Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.