Work Location Type: Hybrid 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Primary Function

Drive profitable revenue growth by providing superior service to the Sale organization in their efforts to secure appropriate Customer Specific Pricing (CSP) in response to quotation requests. Incorporate Grainger’s strategic direction, profitability goals and supplier capabilities in creating competitive quotation responses while demonstrating Grainger’s values and performance drivers.

Main Duties & Responsibilities

• Receive and respond to incoming quotes requests via CSP quotes system and phone channel routing to meet and exceed minimum daily quality response expectations.

• Exercise solid business judgment in making critical, high-impact financial pricing decisions and create CSP to maintain a competitive posture in the marketplace while driving profitable revenue growth.

• Analyze provided data and collaborate cross functionally with various internal and external partners to ensure complete understanding of the customer’s needs in order to help execute the most appropriate pricing strategy.

• Secure, and apply vendor cost support commitments where appropriate, and obtain cost support documentation for submittal to Contract Administration team for rebate collection.

• Achieve and maintain superior service for the Sales organization through different avenues of engagement in the quotations process (e.g., phone, email, IM).

• Reinforce contract compliance when quoting against broad-based and complex contracts (e.g., WSCA, E&I, GSA, USPS, various State-Wide and Corporate contracts, etc.)

• Activate pricing in the Quotations system following submittal of quote requests or renewals and respond to Sales partners with a sense of urgency.

Education & Experience

• English proficiency (Speak, Read, Write) are required.

• Ability to learn quickly.

• Good communication skills (Verbal and Written).

• Demonstrated effective interpersonal, negotiation, and presentation skills.

• Strong teamwork and organization skills, team player.

• Self-starter with ability to work in team environment and work without supervision.

• Strong problem-solving skills with ability to work in complex situations.

• Relationship management skills – Ability to work with all levels of internal and external business partners.

• Multi-tasking skills

• Attention to detail.

• Microsoft Tool Knowledge (Word and Excel proficiency required).

Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.