Work Location Type: Hybrid 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Primary Function

To support collection efforts of the company’s receivables with an emphasis on International Export customers. Provide effective collection management of 3,500 – 4,500 active accounts within Credit and Collections as applicable.

Main duties and responsibilities

•Performs all collection activities for assigned customer accounts in accordance with the company’s collection policy and practices in a manner that will result in maximum sales, sound receivables and prompt payment.

•Maintains a program for systematic follow up and collection of past due receivables for an assigned number of International accounts. 

•Recommends accounts for approval on compromise settlements, partial payments, time extensions and fraud detection.

•Recommends accounts for 3rd party collection through outside agencies or legal placement.

•Work hand in hand with Credit, Sales and Branch partners to resolve collections issues that may require special attention and resolve payment barriers.

•Resolve complex issues in relation to International Export accounts.

•Recommend accounts for write off within approved company guidelines.

•Provide customers needed documentation on disputed accounts.

•Use of professional collection skills and techniques to identify customer reasons for delinquent payments.

•Communicate with Credit, Sales and Operations regarding specific situations and/or general collection issues.

•Work closely with A/R specialists and customer to resolve situations which cause un-reconciled checks.

•Handle daily correspondence.

•Performs other duties as assigned

Education and Experience

•High school diploma or equivalent; some college and/or specialized training preferred.  

•3-5 years collection experience in a corporate or agency environment is optional but highly desired.

•Must have the ability to identify and solve problems, understanding priorities and focus on activities that drive results while meeting assigned deadlines.

•Effective verbal and written communication skills, plus solid command of English grammar. 

•Computer literate and proficient in Microsoft Excel and Word.  

•SAP experience a plus

Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.