Manager, Business Intelligence & Digital Analytics

About Grainger:

Grainger is a broad line distributor with operations in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with many products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

Position Details:

Reports To: Sr. Manager, Digital Performance & Optimization  

Primary Function: 

You will lead direct reports in managing their projects, while taking responsibility for monitoring project Key Performance Indicators (KPIs), overseeing the testing of site modifications, and conducting analysis on both operational challenges and technical data issues. 

You Will:

This position includes responsibilities for managing a team. 

• Be a subject matter expert on web analytics data 

• Establish meaningful financial and operational metrics that are informative, actionable, and aligned to our goals.  

• Develop accurate reporting utilizing a variety of analytics tools and data sources.  

• Conduct ad hoc analysis using web analytics data to answer business questions  

• Work with Product Managers to understand project goals, develop measurement plans, and establish reporting framework  

• Define clear, measurable site optimization test outcomes and KPIs, configure reports and dashboards to monitor test progress, analyze results, and communicate outcomes and recommendations  

• Partner with Analytics Operations to troubleshoot analytics bugs, resolve data issues and perform root cause analysis. Collaborate with the Data Science team to enable work frame and approach projects from diverse analytical perspectives. 

• Provide guidance and expertise on site optimization and influence product roadmaps. 

• Manage a team of 1-3 analysts. 

You Have:

• Bachelor’s degree in analytics, statistics, finance, marketing, or related field.  

• 8+ years of business experience, 5+ years of experience in digital analytics 

• 1+ years’ experience managing a team 

• Expertise with reporting tools such as Power BI or Tableau, web analytics tools such as Adobe Analytics or Google Analytics 

• Experience debugging analytics implementations with developer console or browser plugins 

• Experience with SQL 

• Expertise with test design and statistics and experience implementing website tests 

• Ability to work independently and develop strong relationships with business partners.  

Rewards and Benefits:

With benefits starting day one, our programs provide choice and flexibility to meet team members' individual needs. Check out the highlights below and review all our benefits at GraingerTotalRewards.com.

• Medical, dental, vision, life, and pet insurance plans and 6 free sessions each year with a licensed therapist to support your emotional wellbeing

• Paid time off (PTO) and 6 company holidays per year

• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required

• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education and tools

• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process and throughout the course of one’s employment.  With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.