Account Relationship Manager (Full Time)

Work Location Type: [[Cataño, PR]] 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Position Details:
Serve as the primary liaison between Grainger and Small/Medium customer accounts located within Puerto Rico to expand customer relationships, assess, analyze and address all customer business and purchasing needs, and grow sales volume. This position will manage account portfolios that are expected to generate pre-established aggregate annual sales.

You Will:

• Research and analyze the strategic business direction and need of each assigned account to determine how Grainger can best align itself as a product and service partner for all current and future business needs of the account.

• Determine, prepare and present the appropriate “Grainger Value Package” to each account and review how Grainger can add value and help with each account’s purchasing needs.

• Exercise independent judgment and discretion when interacting with all accounts and determining product and service offerings.

• Exercise independent discretion and judgment to determine whether a potential customer qualifies to do business with Grainger, as well as negotiating transaction terms, conditions, and pricing for each existing and new account.

• Provide solutions in meeting the unique product, service and purchasing needs of individual customers.

• Coordinate and lead activities, communication between each account and Grainger’s business departments to achieve appropriate business solutions, respond to customers’ purchasing needs and coordinate sales.

• Proactively interact with each account on a regular and ongoing basis, utilizing a wide array of available communication channels, to maximize their purchasing with Grainger through all of Grainger’s sales / service channels to drive and secure sales opportunities and sales.

• Responsible for consistently keeping the records and reports of the company up to date, such as but not limited to pipeline, forecast, and any customer, sales and company data and information.

• Responsible for consistently keeping the records of the customers, accounts activities and any related information up to date in the CRM or Tools provided for this matter.

• Maintain constant communication with all customers assigned in the CSG. All Customers should be contacted in a 30-day period.

• Responsible to maintain an optimized and cleaned CSG. Make sure the CSG does not have duplicates accounts, closed accounts or any other account status that does not allow the seller to maximize account potential.

• Responsible to maintain CSP pricing activities up to date for all accounts in the CSG.

• Collaborate and support in the collection process when necessary.

• Create and Submit quotes to customers. 

• Submit Orders request to Customer Service Department.

• Collaborate and support in the delivery arrangements with customers when needed.

• Function independently with limited supervision in performing all job duties and responsibilities including negotiating terms, pricing and other terms and conditions for each account.

• Leverage and work with internal Digital Marketing resources and partners in an effort to meet the operational and purchasing needs of each account.

You Have:

• BA/BS or equivalent preferred.

• Planning skills. Strong time and account management skills. Must be able to organize customers based on current size and general potential. Must have a written monthly and weekly sales plan.

• Understand buying decisions, buying processes and cash flow dynamics of small to medium accounts. Must be able to weigh opportunities and future growth potential of the respective accounts.

• Strong customer service focus and quality orientation. Demonstrate an ability to create a positive Grainger experience during the first customer contact.

• Personal attributes must include assertiveness, high energy level, and resiliency. Ability to consistently “close” a sale.  Dynamic and capable to work with multi-tasks at once.  High sense of responsibility & urgency with excellent listening skills

• Information and record keeping: Keep general contact information updated in account files or systems, using correct spelling and grammar.

• Understand how to position the value of internet commerce and will demonstrate an aptitude to embrace e-business as a viable cost savings channel for customers.

• Technical proficiency: Has working knowledge of voicemail, e-mail, Excel, word, internet and web browsers.

• Communication skills: Fluent bi-lingual, verbal & written English/Spanish.

• Able to consistently up-sell. Understand and use basic selling techniques: open, probe, presentation, and overcoming objections.

• Mechanical/Product aptitude: Basic knowledge of a specific product line. Must be able to offer appropriate product to customer. Aptitude to quickly learn about additional product lines.

• Analytical skills: Ability to understand, apply and synthesize complex data/information regarding customers and account package.

• Literate on Microsoft Excel, Power Point, Word & SAP

Our Benefits:

• Medical, dental, vision, and life insurance coverage starts day one
• Paid time off (PTO) days and 6 company holidays per year
• 6% 401(k) company contribution each pay period
• Employee discounts, parental leave, and more

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment.  With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.