Manager, Customer Coverage Strategy

Work Location Type: Hybrid 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Postion Details:

You will assist in the development of strategic frameworks, models, approaches, and strategies to accelerate profitable growth in multi-year timelines in direct sales channels.  Research to support Design, Development, Testing, and implementation of these strategies. Partner with Coverage operations to baseline, evaluate, and improve analytical models and standard work to drive execution of strategies .

You will report to the Senior Manager, Customer Coverage Strategy.

You Will:

• Partner with cross functional teams in the understanding of current market state and opportunity. Research internal and external practices, and approaches.  Build understanding of strengths and opportunities of approaches. 
• Support teams in the development of frameworks, models and approaches to create, test, and if appropriate implement new approaches.  
• Partner with specific teams in research, analytics and development, testing and prioritization of new concepts.  Ensure use of appropriate metrics, assumptions, hypothesizes.
• Participate with  teams in the assessment of results and plans.  Contribute in the development of insights and plans.

You Have:

• MBA preferred
• Prior experience in consulting with development of hypothesis based approaches, frameworks and executive level presentations
• Analytical chops and know-how in building data-driven decision and measurement/ testing systems 
• Proven experience working with large multi-channel B2B organizations 
• Strategic aptitude, clear thinking, and great decision making. Ability to support communications for senior leadership  
• Cross-functional collaboration skills, as well as written and verbal communication skills 
• Experience in defining customer research and synthesizing learnings for developing customer strategies 

Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

• Medical, dental, vision, and life insurance plans
• Paid time off (PTO) and 6 company holidays per year
• Automatic 6% 401(k) company contribution each pay period
• Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
• A comprehensive set of emotional, financial, physical and social wellbeing programs

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We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment.  With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.