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Safety Technical Product Support Specialist

Date: Apr 4, 2021

Location: JANESVILLE, WI, US, 53546-8729 Virtual Worker, IL, US, N/A WATERLOO, IA, US, 50701-9371 TEMPE, AZ, US, 85283-4475 LAKE FOREST, IL, US, 60045-5201

Company: Grainger Businesses

Company Information
Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions. Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels. As part of a high-performing team, you’ll be able to develop your talents, and make a difference. Grainger is a Fortune 500 company and a perennial member of Fortune magazine's Most Admired Companies list.

If located near one of our sites in Lake Forest, IL; Janesville, WI; Waterloo, IA; or Tempe, AZ the role is typically located on site, but due to COVID-19 will be fully virtual until further notice. Once the specific site has a return to work plan, the team member will be required to be on-site. If outside these areas, working virtual/remote may be considered.

Position Description
We are currently seeking a Technical Product Support Specialist – Safety to join our Product Support team. The successful candidate will be well versed in occupational safety and health matters and have a thorough understanding of OSHA regulations as well as a familiarity with other regulatory organizations – NIOSH, MSHA, NFPA, ANSI etc. The successful candidate will also be familiar with the products and equipment employers may require to comply with occupational safety regulations. You will have the ability to utilize your extensive regulatory compliance and safety equipment knowledge to handle calls from our customers in the area of pre-sales selection, post-sales support, application and troubleshooting assistance for our products. Your customer base will include external customers such as purchasing agents and facility safety professionals as well as internal customers including sales and branch personnel.

Major Responsibilities

  • Provide world-class technical product support in product application, selection and troubleshooting via the phone.
  • Create customer facing written resources and presentations that allow customers to self-serve.
  • Utilize industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
  • Capture and channel information to provide product teams / suppliers feedback about products based on interaction with customers and field personnel.
  • Develop, coordinate, teach, and evaluate training and education tools to equip field employees with the skill and knowledge to effectively resolve customer needs as it relates to technical products.
  • Represent TPS at safety trade shows and industry events.
  • Develops, in coordination with manager, bi-annual goals and objectives.
  • Foster an environment of teamwork and open communication by sharing information, learning from and teaching others, following established processes and recognizing exceptional performance.

Position Requirements

  • Must have four year college degree with an emphasis in Occupational Safety and Health, Chemistry, Biology, Environmental Studies, Engineering, Industrial Technology. 
  • Knowledge of safety and industrial products, product applications, regulations, and industry trends.
  • Proven customer service skills, with the ability to maintain strong external and internal customer relationships by identifying and anticipating their needs, then meeting / exceeding their requirements and expectations.
  • Excellent organizational and communication skills.
  • Must have computer skills, to include; email activity, navigating the internet and MS Office applications. Occasional evenings, Saturdays, or overnight travel may be necessary for product training.

EEOC Statement
“Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.”