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Manager, Digital Collections

Date: Jun 24, 2019

Location: JANESVILLE, WI, US, 535468729

Company: Grainger

Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.

 

 

 

Primary Function

This role is a member of the North American collection leadership team.

 

To provide management covering all collection activities for Corporate, Commercial, Government and/or International customers using a digital workforce.  This involves continuous investigation and research designed to assist in formulating digital collection strategies, objectives, policies, plans and programs to ensure the following: 

  • Continued sales growth and profitability
  • Positive contributions to economic earnings and increase shareholder wealth
  • Alignment to meet emerging business needs
  • Customer focus in tandem with marketing, sales and operations
  • Opportunities for growth, development, and advancement for Collection team members that are supporting the digital workforce
  • Mitigate fraud and chargeback losses through the management of a digital workforce and partnering with third party vendor resources.  Ensure fraud trends are identified and mitigated promptly.

 

 

Principal Duties & Responsibilities

  • Implementing a digital collection strategy that improves the Company’s cash flow ($22M per day) and delivering an optimum customer experience. 
  • Provide support to the Collection teams through transforming and modernizing business processes, procedures, and reports through digitalization.
  • Create and maintain a high performing digital collection process that creates innovative ways to drive business goals, insights, and enables rapid decision making through innovation, data, and analytics to best serve our customers and achieve company financial goals. 
  • Responsible for the digital creation, simplification, and delivery of standardized processes and operational reporting that translates into business outcomes, recommendations, and automation initiatives.
  • Implementing and completing complex improvement opportunities using digital strategies surfaced by the CFS leadership team and cross functional partners such as customer service, sales, marketing, and other business partners.
  • Leverages digital resources, in-depth process knowledge, and cross functional expertise to improve data management, data quality, and reporting that assists with prioritizing work, understanding trends, identifying gaps, and achieving business goals.
  • Works with leadership to assess end to end processes, understand complex issues, and define digital solutions and procedures that help drive consistency across the department.
  • Management of $500M+ in accounts receivable using a digital workforce to minimize the Company’s potential for bad debt write

 

 

Preferred Education & Experience

  • A BA/BS degree is preferred along with 5+ years demonstrated hands on experience in implementing creative solutions within an operational environment.
  • Demonstrates a thorough understanding of collections processes and procedures preferred.
  • Demonstrates the ability to both lead high performing individuals as well as influencing others in a cross functional matrix managed team.
  • Must be able to effectively communicate company direction and inspire others to act to accomplish complex and challenging objectives.
  • Develop and maintains strategic relationships across multiple layers of contacts both internally and externally. 
  • Experience with analytical tools such as Teradata and Business Objects
  • Demonstrates excellent problem-solving skills in a digital platform to support total company growth.

 

Work Environment

  • 10% travel is required for business need within project workflow to improve data and analytical focus of collections and broader financial services operations.
  • Office environment includes SAP’s FSCM, Teradata, and other reporting tools.

 

Impact

  • As a member of the collections leadership team this position will focus on implementing and completing initiatives that drive digital CI and increase the overall customer experience.    
  • This role will further enhance the digital architecture within our finance organization and help to create seamless opportunity for order to cash in Grainger services to our customers to decrease financial metrics.   
  • By creating and implementing digital strategies that will reduce the Company’s DSO will improve the Company’s cash flow.  One day of DSO reduction equates to $22M in realized cash for the company.   

 

 

Working Relationships

  • Reports to Director, North American Collections
  • Manage a direct staff of 2-5 team members. 
  • Manage a digital workforce that is equivalent to 25+ FTE’s
  • Manage 1-3 Finance interns and Financial Development Program team members
  • Operational relationships with the Credit, Cash, Accounts Receivable/Billing, FSS Support, Sales, Customer Service and other internal or external business partners

 

 

Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.


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