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Global Export Digital Solutions Specialist - eProcurement & Inventory Mgt

Date: Jul 6, 2019

Location: CHICAGO, IL, US, 60654-4203

Company: Grainger

Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.

The Digital Solutions Specialist  is ultimately responsible for successful development of eCommerce and inventory solutions that drive profitable growth across global markets.  This role embraces strategic planning & execution, transformational change initiatives, program management & governance, stakeholder engagement, business process & organizational design. This includes development of relationships, understanding vision and business direction, driving formulation of solutions and needed capabilities, and moving the strategies into planning and execution.  You will have knowledge of all eCommerce functional areas in order to provide high level insights


Primary Activities

Leads eCommerce sales growth initiatives with strategic and digital global export customers through the consultation with sales leaders, sellers, and customers on the positioning, capabilities, and penetration of eProcurement, OMS, KeepStock and related eCommerce solutions.  Supports Seller education on all aspects of Grainger’s eProcurement platforms including sales techniques and methodology. Creates insight-driven solutions for different types of customers using Grainger’s eCommerce and inventory solution abilities. Ensures an effortless customer experience by leading sales partners and customers when partnering with eBusiness Implementation, eCommerce Support, and Advance Ecom. Also provides key analysis and insights to drive eShare penetration and ongoing adoption across all eProcurement enabled accounts.

Principal Duties & Responsibilities

  • Establishes and creates plans for eCommerce & KeepStock account penetration strategies and sales goals.
  • Educates and supports the seller organization with regards to eCommerce & inventory management capabilities during the initial presentation and closing process for new accounts.
  • Meets with customers on a regular basis to drive eCommerce & inventory management conversion and penetration within those accounts. 
  • Performs customer demos, training for large customer groups that demand training, and assists sellers with sales calls, RFP/RFI’s and Quarterly Business Reviews when required.
  • Creates, plans, and drives for improved seller confidence and expertise in providing online and eProcurement and inventory management solutions to customers. 
  • Strategically monitors sales of assigned customer types and defined segments to drive business to our eCommerce platforms by regularly generating utilization reports and communicating results. 
  • Acts as knowledge base expert for eCommerce capabilities and trends within the current marketplace.
  • Looks for new opportunities related to driving eCommerce spend within our ePro and accounts.  Monitors, tracks and communicates results and effectiveness of eCommerce programs within their defined area.
  • Ensures that assigned Sellers and Sales leaders are successfully supported to deliver eCommerce and inventory management messages and solutions available.
  • Ensures timely implementation of all eCommerce projects by assisting the sales force in gathering customer requirements.  This includes leading work with all stakeholders such as sellers, project and IT implementation teams to define customer account structures and impacts related to eCommerce integrations.
  • Works as a liaison between sales management, sellers and customers to communicate key eCommerce and inventory management initiatives and future developments.
  • Scope potential opportunities for enhancements to Grainger eCommerce platforms and tools in partnership with Enterprise Systems.


Preferred Education & Experience

  • 3-5 years experience with eCommerce and/or eProcurement in sales, services, IT or inventory management.
  • Sales experience with at least 2 years with a large organization recommended.
  • Expertise in eProcurement systems, inventory management systems & marketplaces.
  • Proven experience in creating/identifying user requirements with large scale systems.
  • Ability to set eCommerce targets and design growth plans.
  • Excellent presentation skills.
  • Passion for the customer and strong drive for results.
  • Ability to persuade and handle objections.
  • Ability to gain a high level of professional credibility with customers.
  • Proficient computer skills (preferably in Microsoft Office suite as well as Tableu).
  • Strong verbal and written communication skills.
  • Proven organizational skills.
  • Some (up to 10%) travel, domestic and international may be needed.
  • Strong analytical skills with the ability to multi-task.
  • Exceptional interpersonal skills.
  • Excellent customer service skills.
  • Ability to learn standards and best practices from peers.
  • Ability to work with little direction, self-starter.
  • Proven ability to achieve objectives within tight time constraints.


EEOC Statement

“Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.”



Job Segment: Inventory, Program Manager, Technical Support, RFP, Pre-Sales, Operations, Management, Technology, Sales

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