Director, Product Management

 Work Location Type: Hybrid 

Grainger is a leading broad line distributor with operations in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

About Grainger:

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

Position Details:

You will be responsible for product strategy of Grainger’s Order capabilities. You will lead multiple product teams responsible for various aspects of how we structure, capture, process customer orders through the order life cycle.  

Your success will depend on creating a shared vision across Grainger teams and leadership, developing a technology platform for Customer Order, and coordinating seamless integration and rollout for technology partners, operational teams, and customers.   

You will report to the Group Product Manager. This role is based in Chicago IL, in a hybrid environment.  

You Will:

• Build an end-to-end understanding of the customer order life cycle. 
• Be a passionate advocate for the customer and team member experiences, especially around our ability to capture and process orders.  
• Lead a team of 3 to 5 Senior Product Managers and their teams that build creative, customer-focused product solutions.  
• Coordinate technology tools with operational processes to create cohesive customer experiences.  
• Promote alignment with operational partners in Supply Chain, Order-To-Cash, Customer Service, Distribution Centers, and other business units to create cohesive solutions across all Grainger channels.   
• Influence roadmaps for other product teams supporting customer channels, including Customer Information Management, KeepStock, and eProcurement. 
• Create a shared vision with senior leaders and build quickly with operational partners. 

You Have:

• 10+ years of progressive leadership experience in product management. 
• Bachelor's degree in computer science, engineering, science, math, or related field or equivalent experience. 
• Curiosity about customer behavior. You ask insightful questions about what customers need, and you interpret data to develop meaningful answers. 
• Experience delivering successful products in B2B user management or multi-channel retail is valuable but not required. 
• Experience in building solutions that touch the Order-To-Cash aspects of the organization. 
• Ideal but not necessary, relevant experience with initiatives involving tech stack including SAP, modern cloud-based development methodologies and systems. 

Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice to meet our team members' individual needs. Check out some of the rewards available to you at Grainger.

• Benefits starting on day one, including medical, dental vision and life insurance
• 6% 401(k) company contribution each pay period with no personal contribution required
• Employee discounts, parental leave, tuition reimbursement, student loan refinancing, free access to financial counseling, education and more.

Grainger is an equal opportunity/affirmative action employer. We provide equal employment opportunities regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, religion, age, disability status, veteran status, or any other protected characteristic. Our commitment to inclusivity includes offering reasonable accommodations during the hiring process. If you require an accommodation during interviews, please let us know and we will provide the appropriate assistance.

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