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Technical Delivery Manager - DataOps, Zoro


Remote, IL, US, N/A

Date:  Jan 3, 2023

Company Summary: 
Zoro offers millions and millions of products — an endless aisle with everything you need to run your business. We offer fast and free shipping, no-hassle returns, and exceptional customer service. We’ve grown quickly in a short time and are continuing to do so while aggressively growing our revenue. We are excited to be a part of an award-winning culture — we have been named a Great Place to Work for multiple years in a row, among other local and national accolades. We think Zoro is a pretty amazing place to work and grow, and think you will too! 

Primary Function:
As the Technical Delivery Manager - DataOps in Data Engineering at Zoro you will be accountable for leading the DataOps domain in Data Engineering. Your primary responsibilities will be to coach and mentor your domain in agile/scrum practices, incident management life cycle, and other Zoro norms. Your domain team will be responsible for supporting data pipelines, incident management, and infrastructure for  Zoro’s Data Platform (ZDP). 


For you and the DataOps team to be successful you will need to:

  • drive agile/scrum practices, incident resolution, and Zoro norms within your domain 
  • collaborate closely with stakeholders to ensure smooth transition from build to support
  • own the team’s backlog, incident management life cycle, data pipeline monitoring strategy, infrastructure upgrade, user access/authorization requests to ZDP
  • identify more efficient operational practices and tools


Your day-to-day activities will include leading, delegating, and participating in:

  • cadence meetings, backlog grooming, retrospectives, and iteration management
  • pairing and collaboration sessions with team members
  • monitoring creation, alert tuning, and incident resolution
  • collaborating with stakeholders to perform scheduled maintenance and upgrades
  • cross functional team troubleshooting and issue resolution


Duties and Responsibilities: 

  • Accountable for maximizing the deliverable value of the DataOps team
  • Mentoring and coaching team members to help them self-organize, remove impediments, incident management, and agile/scrum practices
  • Coordinate Incident management, communication, and resolution with the team members and stakeholders 
  • Lead infrastructure, security, and other technology upgrades projects from start to finish
  • Collaborate with enterprise teams to ensure ZDP is in compliance with internal and external regulations and policy
  • Collaborate with engineering teams to automate code analysis, testing, building, and deployment
  • Collaborate with stakeholders to prioritize the backlog against the company, department, and team initiatives into the current and future iterations
  • Promote a culture of high-performance by balancing innovation and operational excellence
  • Be a champion for organizational change management 



  • Expert people skills - must be able to form strong, meaningful, and lasting collaborative relationships
  • Expert experience with collaborating with domain and scrum teams
  • Expert experience with incident management frameworks with preference towards ITIL
  • Expert experience with managing cloud based infrastructure including Kubernetes
  • Expert experience with troubleshooting complex  issues in cloud  environments
  • Strong  experience with RDBMS, No-SQL DBs, data modeling, Python, SQL, and ETL/ELT processes
  • Strong  experience with building, deploying, and maintaining data pipelines
  • Strong experience with leading operation teams that support online systems
  • Strong experience with cloud infrastructure services with preference for experience with Google Cloud Platform (GCP)
  • Experience with most of the following technologies: MongoDB, BigQuery, Jira, Git, Kubernetes, Jenkins, Terraform, Linux CLI, Airflow, and Spark
  • Bachelor's degree (masters’ preferred) in Computer Science, Applied Mathematics, Engineering, or other technology related field; an equivalent of this educational requirement in working experience is also acceptable


Zoro Values and Inclusive Culture:  
We share a commitment to our Zoro values – Win & Lose Together (We prefer winning!), Take Ownership, We Are Transparent, and Aspire to be Customer-Obsessed. Everything we do at Zoro is centered around delighting our customers. It's a natural extension of our company culture and how we care for each other. We believe when we act in ways that are consistent with these values, we can solve any technical challenge that lies ahead of us. As a Zoro employee, you can expect to work with smart, energetic people, learn something every day, and be valued for your perspective. 


Zoro is dedicated to fostering an environment where people of all backgrounds and beliefs are represented, and all team members can be confident that their experiences and perspectives are valued. Zoro aims to empower all employees to learn about, raise awareness, and promote diversity and inclusion through all of our workplace interactions. Zoro is a place where everyone can learn, grow and thrive. 


We recognize the courage and effort it takes to apply for your next opportunity. We also recognize that there is rarely such a thing as a perfect candidate. Even if you do not meet every qualification, we still encourage you to apply -- we do not want to miss out on meeting the next person who could emerge as a key contributor to our business and culture.  




Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.