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Sr. NetSuite Administrator, Zoro


Virtual Worker, IL, US, N/A

Date:  Aug 4, 2022

Company Summary
Zoro offers millions and millions of products — an endless aisle with everything you need to run your business. We offer fast and free shipping, no-hassle returns, and exceptional customer service. We’ve grown quickly in a short time and are continuing to do so while aggressively growing our revenue. We are excited to be a part of an award-winning culture — we have been named a Great Place to Work for multiple years in a row, among other local and national accolades. We think Zoro is a pretty amazing place to work and grow and think you will too!

Position Overview:
As a Sr. NetSuite Administrator, you will work closely with other members of your team including NetSuite Administrators, NetSuite Developers, and Tech Leads. Further, you’ll partner with Architects, Pricing, Supply Chain, Accounting, and other stakeholders at Zoro to define scope and work plans for software maintenance, enhancements, and customizations. 


This person will be responsible for supporting and monitoring all operational aspects of NetSuite for the business. This includes auditing users, roles, and access; designing and implementing searches and reports; process monitoring; testing and troubleshooting; and managing configuration changes. Once familiarized with Zoro processes, you’ll rotate the on-call duties and serve as an escalation contact for service incidents.


Reporting directly to the Sr. Manager, NetSuite Operations, he/she will play a pivotal role in the effective execution of NetSuite operational functions across the company.


What You’ll Do:

  • Provide internal, ongoing system/technical support and training to NetSuite users, while consistently working toward best practices and process improvements.
  • Monitor and maintain the health of the platform, including system performance, scheduled jobs, and integrations.
  • Create and manage configuration changes to fields, saved searches, workflows, roles/permissions, page layouts, custom objects, custom record types, integrations, reports, and dashboards.
  • Customize NetSuite where necessary to meet the requirements with an understanding of SuiteScript (actual development of SuiteScript is a plus, but not required).
  • Document business objectives, use cases, business requirements, system specifications, workflows, and process documentation.
  • Research, review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems and processes.
  • Develop relationships with NetSuite and 3rd-party vendors to effectively troubleshoot and resolve issues.
  • Mentor, train, and develop NetSuite Administrators. Additionally, develop documentation and mentorship programs for the non-technical stakeholders so they can self-serve.
  • Audit, manage and be able to control master data sanitization, errors, and updates (e.g. mass updates, CSV, scripted updates, etc.).
  • Test and deploy changes to production. Provide best practices on continuous delivery.


  • Bachelor’s Degree in OMIS, MIS, CIS, CS, or equivalent related experience.
  • 5+ years experience with the NetSuite platform, with an emphasis on Site Builder.
  • NetSuite Administrator certification (or other NetSuite certifications) is a plus, but not required.
  • Expert knowledge of promotions, supply chain, pricing, and accounting principles.
  • Experience working with systems that handle sensitive data and with SOX controls and change management processes. Strongpoint experience is a plus, but not required.
  • Experience working on integrations to NetSuite such as Avalara, CyberSource, SPS, Celigo, etc.
  • Skilled with version control and change management processes, policies, and principles.
  • Strong interpersonal, analytical, problem-solving, influencing, prioritization, decision- making and conflict resolution skills.
  • Able to easily identify application bottlenecks and opportunities to optimize performance.
  • An enjoyment of technical challenges and eagerness to explore new approaches.
  • An Agile mindset with the ability to adapt to changing priorities and requirements.
  • Ability to effectively communicate technical issues and status to technical and non-technical audiences.
  • An understanding of production environments, including the requirement for high availability and team-oriented 24x7 support capabilities.
  • A willingness to ask for help and the ability to communicate what you need to do your best work.

Zoro Values and Inclusive Culture:  
We share a commitment to our Zoro values – Win & Lose Together (We prefer winning!), Take Ownership, We Are Transparent, and Aspire to be Customer-Obsessed. Everything we do at Zoro is centered around delighting our customers. It's a natural extension of our company culture and how we care for each other. We believe when we act in ways that are consistent with these values, we can solve any technical challenge that lies ahead of us. As a Zoro employee, you can expect to work with smart, energetic people, learn something every day, and be valued for your perspective. 


Zoro is dedicated to fostering an environment where people of all backgrounds and beliefs are represented, and all team members can be confident that their experiences and perspectives are valued. Zoro aims to empower all employees to learn about, raise awareness, and promote diversity and inclusion through all of our workplace interactions. Zoro is a place where everyone can learn, grow and thrive. 


We recognize the courage and effort it takes to apply for your next opportunity. We also recognize that there is rarely such thing as a perfect candidate. Even if you do not meet every qualification, we still encourage you to apply -- we do not want to miss out on meeting the next person who could emerge as a key contributor to our business and culture.  



Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.