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Sr. Design Systems Product Manager, Zoro


Virtual Worker, IL, US, N/A

Date:  Jun 25, 2022

Company Summary
Zoro offers millions and millions of products — an endless aisle with everything you need to run your business. We offer fast and free shipping, no-hassle returns, and exceptional customer service. We’ve grown quickly in a short time and are continuing to do so while aggressively growing our revenue. We are excited to be a part of an award-winning culture — we have been named a Great Place to Work for multiple years in a row, among other local and national accolades. We think Zoro is a pretty amazing place to work and grow, and think you will too! 


About this role:
The Design Systems team is looking for a design-focused product manager to help us build, scale and optimize our visual language across Zoro’s ecommerce website, internal applications, and associated services. Your leadership will align our brand identity and enable teams to work faster and more consistently to meet the growing expectations of our users. You will deliver a compelling design system that unlocks the potential of our business’ growth for years to come. 


The ideal candidate is a well-rounded product manager with:

  • Deep user empathy and have worked with customer-centric design processes in the past
  • Ability to have technical discussions, and care about the quality of our design library
  • Understand when to use data to guide you and rely on your great product instincts
  • Excellent leadership and relationship building skills
  • Strong communication and storytelling skills
  • Structure: enabling those around you to maintain focus on what matters at the right time


As part of the Design Systems product team, the Sr. Design Systems Product Manager will be responsible for driving reusability and consistency across the entire Zoro website as well as building a governance process that allows other teams to contribute to our design system.


This position reports directly to the Sr. Director, Customer Experience and can be based in Chicago or remote. 


Duties and Responsibilities

  • Define the vision, roadmap and measures of success for Zoro’s design system
  • Drive features, planning and development efforts with other cross-functional teams
  • Define MVPs, prioritize features, build agreements, and coordinate product schedules with a team of engineers and product managers to ship quality experiences.
  • Build an easy to adopt system for product teams that improves our overall self-service experience for users
  • Inform and educate the organization on adoption of our design system
  • Drive team ceremonies: stand-ups, planning sessions, product demos, and retrospectives
  • Collaborate with other infrastructure leads to align our overall front-end strategy 
  • Partner with cross-functional teams on timelines and implementation plans for adoption
  • Adjust scope and balance trade offs between design system and business objectives
  • Take ownership of what the team works on and why by assessing opportunities and doing discovery
  • Talk to internal teams to gain diverse input to ensure you are solving the most important front-end problems
  • Break down complexity and ambiguity into manageable pieces that can be delivered and iterated on


  • A deep technical understanding of Design Systems that bridges both Design and Engineering.
  • Experience scaling design systems internally, communicating roadmap, measuring impact and advocating for adoption
  • Excellent communication skills (written and oral) to promote collaboration across a broad group of teams including Design, Engineering, Product, Branding and Research
  • A background in Product Design with a firm grasp across key concepts in UI, UX and motion design.
  • Experience in complex workstreams spanning multiple teams and roles
  • A solid understanding of the Product Development process and agile and scrum methodologies across both discovery and delivery
  • Experience guiding teams and cross functional groups through the product design process from concept to launch
  • A passion for helping others grow in their roles and craft by understanding workflows and identifying opportunities
  • A driver of efficiency and quality, understanding the importance of product development processes and prioritizing impact and success with internal tools
  • Understanding of atomic design principles or similar methods of design systems organization
  • Knowledge of WCAG and  A11y accessibility standards and delivering accessible systems
  • Experience defining, documenting and evolving frameworks

Zoro Values and Inclusive Culture:  
We share a commitment to our Zoro values – Win & Lose Together (We prefer winning!), Take Ownership, We Are Transparent, and Aspire to be Customer-Obsessed. Everything we do at Zoro is centered around delighting our customers. It's a natural extension of our company culture and how we care for each other. We believe when we act in ways that are consistent with these values, we can solve any technical challenge that lies ahead of us. As a Zoro employee, you can expect to work with smart, energetic people, learn something every day, and be valued for your perspective. 


Zoro is dedicated to fostering an environment where people of all backgrounds and beliefs are represented, and all team members can be confident that their experiences and perspectives are valued. Zoro aims to empower all employees to learn about, raise awareness, and promote diversity and inclusion through all of our workplace interactions. Zoro is a place where everyone can learn, grow and thrive. 


We recognize the courage and effort it takes to apply for your next opportunity. We also recognize that there is rarely such a thing as a perfect candidate. Even if you do not meet every qualification, we still encourage you to apply -- we do not want to miss out on meeting the next person who could emerge as a key contributor to our business and culture.  



Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.