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Sr. Technical Product Manager


Remote, IL, US, N/A

Date:  Nov 24, 2022


Company Summary: 
Zoro offers millions and millions of products — an endless aisle with everything you need to run your business. We offer fast and free shipping, no-hassle returns, and exceptional customer service. We’ve grown quickly in a short time and are continuing to do so while aggressively growing our revenue. We are excited to be a part of an award-winning culture — we have been named a Great Place to Work for multiple years in a row, among other local and national accolades. We think Zoro is a pretty amazing place to work and grow, and think you will too! 


Primary Function:
Zoro’s Search and Recommendations Product Management Group delivers the user experience and platform helping Zoro customers find everything they need to run their business.  As the Senior Product Manager for Search Ranking you’ll be working with analysts, engineers, data scientists, partner product managers, and more. You’ll be focused on understanding our user needs, working with cross functional teams to deliver just the right items in order to help people find what they need from our catalog spanning millions of items. You’ll spend your time identifying opportunities to improve our search ranking and building relationships in order to develop and own the long term roadmap for search relevance at Zoro. You’ll have a knack for understanding measures of relevance in information retrieval evaluation and be interested in working with teams across the organization to improve the data, experiences, and ranking for Zoro customers. 

Duties and Responsibilities: 
⦁    Own customer outcomes related to helping customers find what they’re looking for through our search ranking.
⦁    Own the roadmap for changes to our search relevance.
⦁    Identify, define, prioritize and test hypotheses across discovery and delivery tracks using everything from user interviews to offline evaluation to online a/b tests.
⦁    Track, understand, and quantitatively improve our search relevance.
⦁    Own the outcomes of search ranking in order to develop measurable and achievable goals for the team.

⦁    8+ Years of experience in search ranking product management or data science with experience in information retrieval and a desire to own business outcomes.
⦁    Experience with information retrieval, search relevance & ranking, data science.
⦁    Understanding of how and when to use offline evaluation, hypothesis testing with existing data, a/b test design, or other methods for identifying and validating opportunities and reducing risks of development and deployment.
⦁    Experience with creating and interpreting analytics and complex analysis. 
⦁    Degree in Computer Science, a related technical or scientific field, or equivalent experience.
⦁    Looked at and have an opinion on something about it.

Zoro Values and Inclusive Culture:  We share a commitment to our Zoro values – Win & Lose Together (We prefer winning!), Take Ownership, We Are Transparent, and Aspire to be Customer-Obsessed. Everything we do at Zoro is centered around delighting our customers. It's a natural extension of our company culture and how we care for each other. We believe when we act in ways that are consistent with these values, we can solve any technical challenge that lies ahead of us. As a Zoro employee, you can expect to work with smart, energetic people, learn something every day, and be valued for your perspective. 
Zoro is dedicated to fostering an environment where people of all backgrounds and beliefs are represented, and all team members can be confident that their experiences and perspectives are valued. Zoro aims to empower all employees to learn about, raise awareness, and promote diversity and inclusion through all of our workplace interactions.

Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.