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Customer Service Associate (remote), Zoro

Location: 

Virtual Worker, IL, US, N/A LOUISVILLE, KY, US, 40299-1919 OKLAHOMA CITY, OK, US, 73108-1818 LEXINGTON, KY, US, 40511-1012 NORWOOD, MA, US, 02062-2637 DETROIT, MI, US, 48226-3008 PORTLAND, ME, US, 04103-1287 HUNTSVILLE, AL, US, 35816-1542 DECATUR, IL ONSITE, US, 35601-7434 ALBANY, NY, US, 12203 RICHMOND, VA, US, 23223-2332 GREENVILLE, SC, US, 29607-3520 NORTH CHARLESTON, SC, US, 29418-8434 PHILADELPHIA, PA, US, 19123-3902 ORLANDO, FL, US, 32811-5615 MADISON, WI, US, 53714-3107 RENO, NV, US, 89511-1294 TULSA, OK, US, 74116-1547 BORDENTOWN, NJ, US, 08505-4750 LAS VEGAS, NV, US, 89102-4815 JANESVILLE, WI, US, 53546-8729 EL PASO, TX, US, 79935-5207 TAMPA, FL, US, 33614-5441 MANHATTAN, NY, US, 10001 FORT WORTH, TX, US, 76104-1201 APPLETON, WI, US, 54914-3021 HUNTINGTON, WV, US, 25701-1305 SPRINGFIELD, MO, US, 65802-2522 TALLAHASSEE, FL, US, 32304-2838 MUNDELEIN, IL, US, 60060-4403 FORT SMITH, AR, US, 72908-8461 FORT COLLINS, CO, US, 80525-3406 COLORADO SPRINGS, CO, US, 80907-3512 PLANO, TX, US, 75074-7416 MILWAUKEE, WI, US, 53202-5903 DENVER, CO, US, 80223-2841 WEST PALM BEACH, FL, US, 33409-6406 BROOKLYN HEIGHTS, OH, US, 44131-1432 TUCSON, AZ, US, 85713-5434 CANTON, OH, US, 44706-1203 BALTIMORE, MD, US, 21221-3101 CHARLESTON, WV, US, 25387-1731 ARLINGTON, TX, US, 76011-6619 ANN ARBOR, MI, US, 48104-6765 NORFOLK, VA, US, 23502-2051 BUFFALO, NY, US, 14225-5116 CHICAGO, IL, US, 60603-4013 CORPUS CHRISTI, TX, US, 78408-2411 TEMPE, AZ, US, 85283-4475 FLINT, MI, US, 48503-4354 GRAND RAPIDS, MI, US, 49548-3437 LAFAYETTE, LA, US, 70506-1989 EATONTOWN, NJ, US, 07724-2206 GREEN BAY, WI, US, 54301-5160 MIAMI, FL, US, 33147-5838 ROCKVILLE, MD, US, 20850-5253 KNOXVILLE, TN, US, 37919-7309 ATLANTA, GA, US, 30318-3646 LAKE FOREST, IL, US, 60045-5201 KANSAS CITY, MO, US, 64161-2543 BUFFALO GROVE, IL, US, 60089-4525 MEMPHIS, TN, US, 38132-2106 HARTFORD, CT, US, 06114-1605 CINCINNATI, OH, US, 45203-1203 OMAHA, NE, US, 68127-1206 SPRINGDALE, AR, US, 72764-1152 WATERTOWN, MA, US, 02472-2805 MCALLEN, TX, US, 78501-5710 BETHLEHEM, PA, US, 18017-2117 ATHENS, GA, US, 30607-1101 SPARKS, NV, US, 89431-6441 DALTON, GA, US, 30721-3400 PITTSBURGH, PA, US, 15201-1416 MELVILLE, NY, US, 11747-3035 LITTLE ROCK, AR, US, 72209-8528 DALLAS, TX, US, 75237-1618 ANNAPOLIS JUNCTION, MD, US, 20701-1125 WAUKEGAN, IL, US, 60087-1491 CORAL GABLES, FL, US, 33146-2001 CLEARWATER, FL, US, 33762-4313 BIRMINGHAM, AL, US, 35222-1301 MOBILE, AL, US, 36608-9643 AUSTIN, TX, US, 78741-7504 INDIANAPOLIS, IN, US, 46202-2032 PORTLAND, OR, US, 97217-3915 CHATTANOOGA, TN, US, 37406-1026 NEW ORLEANS, LA, US, 70119-7517 JACKSONVILLE, FL, US, 32218-2261 BROOKLYN, NY, US, 11232-1511 SPOKANE, WA, US, 99201 SEATTLE, WA, US, 98108-3216 SAINT PAUL, MN, US, 55107-1228 ELIZABETH, NJ, US, 07201-2002 JACKSON, MS, US, 39212-4963 RALEIGH, NC, US, 27616-2824 HOUSTON, TX, US, 77003-2436 GROTON, CT, US, 06349 NASHVILLE, TN, US, 37203-3405 PHOENIX, AZ, US, 85027-2620 ARLINGTON HEIGHTS, IL, US, 60005-4620 ALBUQUERQUE, NM, US, 87101 MONTGOMERY, AL, US, 36117-2233 SALT LAKE CITY, UT, US, 84119-2447 ROBBINSVILLE, NJ, US, 08691-2342 NORTH HAVEN, CT, US, 06473-3630 COLUMBUS, OH, US, 39701 CHARLOTTE, NC, US, 28203-4135 PASCO, WA, US, 99301-3801 BATON ROUGE, LA, US, 70817-4416 SOUTH BEND, IN, US, 46628-1565 ELK GROVE VILLAGE, IL, US, 60007-5307

Date:  Sep 5, 2021

Company Overview

Zoro.com is an eCommerce company that sells everything businesses need to run—but we’re much more than just a website. We’re a team of people who win and lose together (we prefer winning!). Since 2011, Zoro has been working hard to make it easy for our customers to purchase everything they need to make their businesses go. Zoro currently an “endless aisle of products, , fast and free shipping, no-hassle returns, and exceptional customer service. We’ve grown quickly in a short time, recently surpassing 450 team members and year over year growth. Add to that our award-winning culture—we were named a Great Place to Work for 2019-21, among other accolades—and we think Zoro is a pretty amazing place to work and grow.

Position Description

Customer Service Associates contribute largely to Zoro’s success by being on the frontlines with our valued customers and inspiring them to think of Zoro first! Our Customer Service Associates thrive in a diverse, inclusive and fun environment, spending the majority of their time assisting customers over the phone helping them to find, buy and get the products they need to get on with their day.  One of the ways that we do this is through, “One Agent, One Resolution” while assisting our customers with a wide variety of inquiries. Zoro’s Customer Service team members strive to help every customer who contacts us have an effortless experience.

 

A day in the life of a Customer Service Associate:

  • Work with urgency to ensure you are available to our customers as needed.
  • Take ownership of each interaction by driving the conversation, addressing and anticipating the customer’s needs and creating an effortless experience.
  • Has a clear understanding of what Zoro’s expectations are from a quality perspective and strives to meet or exceed those standards during each interaction.
  • Works efficiently using multiple systems simultaneously to provide information on pricing, availability, product selection and specifications, as well as processing orders, returns,  and any customer account inquiries.
  • Consistently executes on all requirements including taking personal ownership for meeting established individual and team goals, while maintaining a positive perception within the department.
  • Complete all necessary product training courses and participate in  required training to ensure proper compliance of HAZMAT and refrigerant when processing transactions.

 

Zoro Customer Service Associates work in close partnership within the department and business to ensure a proactive approach to each customer interaction while keeping our Zoro values at the front of our minds.  Our working environment fosters greater interpersonal skills, critical thinking, problem resolution, empowerment and decision making capabilities in order to enhance the customer’s experience.

To be successful in this role:

 

  • A high school diploma is required; Bachelor’s Degree favored.
  • Schedules are created based on the needs of the business and are consistent once assigned.  Customer Service is staffed Monday – Friday from 6:00 am to 9:00 pm and Saturday from 7:00 am to 5:00 pm.
  • Demonstrates competence in the application and use of computer and communications technology.
  • Develops and maintains effective and professional relationships with fellow employees, internal business partners, and our valued customers in order for our business objectives to be achieved.
  • Demonstrates teamwork and people skills.
  • Internet Requirements: Minimum requirement of 15MBPS download speed and 5MBPS upload speed. Satellite Internet access is not acceptable.
  • Bi-Lingual skills are a plus!

 

Reasons to join our great Customer Service team!

  • Tuition reimbursement
  • Pay starts at $15.50/hr
  • Eligible for annual bonus target award of $3,000
  • 4 weeks paid training
  • 18 days of prorated personal time off
  • Inclusive workplace
  • Comfortable working environment
  • Fun corporate events
  • Opportunity for growth
  • Remote work allowed

 

Final note:  We share a commitment to our Zoro values – Win & Lose Together (We prefer winning!), Take Ownership, We Are Transparent, and Aspire to be Customer-Obsessed. Everything we do at Zoro is centered around delighting our customers. It's a natural extension of our company culture and how we care for each other. We believe when we act in ways that are consistent with these values, we can solve any technical challenge that lies ahead of us. As a Zoro employee, you can expect to work with smart, energetic people, learn something every day, and be valued for your perspective.

EEOC Statement

Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

 

 

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