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Customer Service Associate, Zoro

Location: 

Virtual Worker, IL, US, N/A ELK GROVE VILLAGE, IL, US, 60007-5307 KNOXVILLE, TN, US, 37919-7309 AUSTIN, TX, US, 78741-7504 NORTH CHARLESTON, SC, US, 29418-8434 DETROIT, MI, US, 48226-3008 DALTON, GA, US, 30721-3400 OKLAHOMA CITY, OK, US, 73108-1818 NORFOLK, VA, US, 23502-2051 TALLAHASSEE, FL, US, 32304-2838 TAMPA, FL, US, 33614-5441 NORWOOD, MA, US, 02062-2637 ORLANDO, FL, US, 32811-5615 GREEN BAY, WI, US, 54301-5160 INDIANAPOLIS, IN, US, 46202-2032 MEMPHIS, TN, US, 38132-2106 WEST PALM BEACH, FL, US, 33409-6406 DECATUR, IL ONSITE, US, 35601-7434 LITTLE ROCK, AR, US, 72209-8528 TUCSON, AZ, US, 85713-5434 DENVER, CO, US, 80223-2841 ATHENS, GA, US, 30607-1101 LOUISVILLE, KY, US, 40299-1919 DALLAS, TX, US, 75237-1618 WATERTOWN, MA, US, 02472-2805 BETHLEHEM, PA, US, 18017-2117 RALEIGH, NC, US, 27616-2824 PORTLAND, ME, US, 04103-1287 WAUKEGAN, IL, US, 60087-1491 RENO, NV, US, 89511-1294 ARLINGTON HEIGHTS, IL, US, 60005-4620 SPARKS, NV, US, 89431-6441 MELVILLE, NY, US, 11747-3035 CORPUS CHRISTI, TX, US, 78408-2411 LEXINGTON, KY, US, 40511-1012 MCALLEN, TX, US, 78501-5710 JACKSONVILLE, FL, US, 32218-2261 JANESVILLE, WI, US, 53546-8729 GRAND RAPIDS, MI, US, 49548-3437 SAINT PAUL, MN, US, 55107-1228 NEW ORLEANS, LA, US, 70119-7517 HUNTINGTON, WV, US, 25701-1305 BROOKLYN, NY, US, 11232-1511 APPLETON, WI, US, 54914-3021 KANSAS CITY, MO, US, 64161-2543 SALT LAKE CITY, UT, US, 84119-2447 LAFAYETTE, LA, US, 70506-1989 ROBBINSVILLE, NJ, US, 08691-2342 RICHMOND, VA, US, 23223-2332 SPRINGDALE, AR, US, 72764-1152 CHARLOTTE, NC, US, 28203-4135 BUFFALO GROVE, IL, US, 60089-4525 FORT WORTH, TX, US, 76104-1201 PITTSBURGH, PA, US, 15201-1416 BALTIMORE, MD, US, 21221-3101 MILWAUKEE, WI, US, 53202-5903 CHATTANOOGA, TN, US, 37406-1026 CINCINNATI, OH, US, 45203-1203 MUNDELEIN, IL, US, 60060-4403 BROOKLYN HEIGHTS, OH, US, 44131-1432 ALBUQUERQUE, NM, US, 87101 JACKSON, MS, US, 39212-4963 ANNAPOLIS JUNCTION, MD, US, 20701-1125 SOUTH BEND, IN, US, 46628-1565 FORT SMITH, AR, US, 72908-8461 ALBANY, NY, US, 12203 ROCKVILLE, MD, US, 20850-5253 BATON ROUGE, LA, US, 70817-4416 PORTLAND, OR, US, 97217-3915 TEMPE, AZ, US, 85283-4475 ANN ARBOR, MI, US, 48104-6765 EATONTOWN, NJ, US, 07724-2206 CLEARWATER, FL, US, 33762-4313 PLANO, TX, US, 75074-7416 PHILADELPHIA, PA, US, 19123-3902 SEATTLE, WA, US, 98108-3216 BORDENTOWN, NJ, US, 08505-4750 FORT COLLINS, CO, US, 80525-3406 MIAMI, FL, US, 33147-5838 PHOENIX, AZ, US, 85027-2620 LAKE FOREST, IL, US, 60045-5201 SPRINGFIELD, MO, US, 65802-2522 MANHATTAN, NY, US, 10001 COLUMBUS, OH, US, 39701 NORTH HAVEN, CT, US, 06473-3630 CANTON, OH, US, 44706-1203 SPOKANE, WA, US, 99201 TULSA, OK, US, 74116-1547 ARLINGTON, TX, US, 76011-6619 BIRMINGHAM, AL, US, 35222-1301 ELIZABETH, NJ, US, 07201-2002 HARTFORD, CT, US, 06114-1605 HOUSTON, TX, US, 77003-2436 FLINT, MI, US, 48503-4354 OMAHA, NE, US, 68127-1206 EL PASO, TX, US, 79935-5207 CHICAGO, IL, US, 60603-4013 NASHVILLE, TN, US, 37203-3405 ATLANTA, GA, US, 30318-3646 CORAL GABLES, FL, US, 33146-2001 MOBILE, AL, US, 36608-9643 MONTGOMERY, AL, US, 36117-2233 HUNTSVILLE, AL, US, 35816-1542 CHARLESTON, WV, US, 25387-1731 COLORADO SPRINGS, CO, US, 80907-3512 PASCO, WA, US, 99301-3801 BUFFALO, NY, US, 14225-5116 MADISON, WI, US, 53714-3107 GREENVILLE, SC, US, 29607-3520 LAS VEGAS, NV, US, 89102-4815 GROTON, CT, US, 06349

Date:  Jul 9, 2021

Company Overview

Zoro.com is an eCommerce company that sells everything businesses need to run—but we’re much more than just a website. We’re a team of people who win and lose together (we prefer winning!). Since 2011, Zoro has been working hard to make it easy for our customers to purchase everything they need to make their businesses go. Zoro currently an “endless aisle of products, , fast and free shipping, no-hassle returns, and exceptional customer service. We’ve grown quickly in a short time, recently surpassing 450 team members and year over year growth. Add to that our award-winning culture—we were named a Great Place to Work for 2019-21, among other accolades—and we think Zoro is a pretty amazing place to work and grow.

Position Description

Customer Service Associates contribute largely to Zoro’s success by being on the frontlines with our valued customers and inspiring them to think of Zoro first! Our Customer Service Associates thrive in a diverse, inclusive and fun environment, spending the majority of their time assisting customers over the phone helping them to find, buy and get the products they need to get on with their day.  One of the ways that we do this is through, “One Agent, One Resolution” while assisting our customers with a wide variety of inquiries. Zoro’s Customer Service team members strive to help every customer who contacts us have an effortless experience.

 

A day in the life of a Customer Service Associate:

  • Work with urgency to ensure you are available to our customers as needed.
  • Take ownership of each interaction by driving the conversation, addressing and anticipating the customer’s needs and creating an effortless experience.
  • Has a clear understanding of what Zoro’s expectations are from a quality perspective and strives to meet or exceed those standards during each interaction.
  • Works efficiently using multiple systems simultaneously to provide information on pricing, availability, product selection and specifications, as well as processing orders, returns,  and any customer account inquiries.
  • Consistently executes on all requirements including taking personal ownership for meeting established individual and team goals, while maintaining a positive perception within the department.
  • Complete all necessary product training courses and participate in  required training to ensure proper compliance of HAZMAT and refrigerant when processing transactions.

 

Zoro Customer Service Associates work in close partnership within the department and business to ensure a proactive approach to each customer interaction while keeping our Zoro values at the front of our minds.  Our working environment fosters greater interpersonal skills, critical thinking, problem resolution, empowerment and decision making capabilities in order to enhance the customer’s experience.

To be successful in this role:

 

  • A high school diploma is required; Bachelor’s Degree favored.
  • Schedules are created based on the needs of the business and are consistent once assigned.  Customer Service is staffed Monday – Friday from 6:00 am to 9:00 pm and Saturday from 7:00 am to 5:00 pm.
  • Demonstrates competence in the application and use of computer and communications technology.
  • Develops and maintains effective and professional relationships with fellow employees, internal business partners, and our valued customers in order for our business objectives to be achieved.
  • Demonstrates teamwork and people skills.
  • Bi-Lingual skills are a plus!

 

Reasons to join our great Customer Service team!

  • Tuition reimbursement
  • Pay starts at $15.50/hr
  • Eligible for annual bonus target award of $3,000
  • 4 weeks paid training
  • 18 days of prorated personal time off
  • Inclusive workplace
  • Comfortable working environment
  • Fun corporate events
  • Opportunity for growth
  • Remote work allowed

 

Final note:  We share a commitment to our Zoro values – Win & Lose Together (We prefer winning!), Take Ownership, We Are Transparent, and Aspire to be Customer-Obsessed. Everything we do at Zoro is centered around delighting our customers. It's a natural extension of our company culture and how we care for each other. We believe when we act in ways that are consistent with these values, we can solve any technical challenge that lies ahead of us. As a Zoro employee, you can expect to work with smart, energetic people, learn something every day, and be valued for your perspective.

EEOC Statement

Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

 

 

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