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eComm Channel Merchandiser, Zoro


CHICAGO, IL, US, 60603-4013


Role: eCommerce Channel Merchandiser
Reports to: Sr. Mgr, Merchandising Strategy
Location: Buffalo Grove, IL or Chicago, IL

ZORO is creating innovative digital solutions that are transforming the MRO Industry. We are looking for passionate, driven people who want to join a high energy, uber growth team.

Working closely with the Sr. Manager of Merchandising Strategy, the role will execute merchandising optimizations across the large product assortment on

Primary Function:

  • Execute a variety of category optimizations that improve customer experience and product findability across
  • Execute merchandising enhancements on channel landing pages and on-site experiences
  • Lead scalable solutions and best practices for primary tools and tactics for Merchandising Team
  • Develop custom reports and in-depth analysis to measure task performance, category optimizations and promotional activity
  • Help customers effectively and quickly navigate to the right product and solution on
  • The role reports directly to the Sr. Manager of Merchandising Strategy and will have no direct reports

Principal Responsibilities:

  • Actively execute product optimization within prioritized L3 categories – including but not limited to product titles, attribute normalization, variant creation, product categorization
  • Optimize channel landing pages including: promotion, media and paid search
  • Be a subject matter expert of merchandising tool sets, continuously identify opportunities for improvements and drive scalable solutions within the merchandising team
  • Perform SEO research and publishing across prioritized categories
  • Analyze category trends and identify key website metrics
  • Identify content gaps and work with merchandising managers on acquisition
  • Excel in role by providing thought-leadership in PDP enhancements, identifying new scalable merchandising solutions and leading team in both quality and quantity of output

Drives Customer Experience:

  • Enhance the customer experience by improving how customers find and buy products from a prioritized set of revenue driving categories
  • Drive Sales, conversion, and AOV by improving the presentation of products across the customer’s onsite experience


  • Bachelor’s Degree
  • 3-5 yrs. experience in eCommerce merchandising
  • Intermediate knowledge of creating custom reports in Google Analytics, Adobe Analytics or Site Catalyst
  • Strong working knowledge and/ or curiosity in using data to drive business decisions
  • Motivated and entrepreneurial with a strong understanding of eCommerce business
  • Ability to communicate and work effectively with all levels of management
  • Excellent communication, organizational skills, ability to manage multiple projects effectively
  • Curious mindset with a strong desire to find new ways to improve the customer experience, ask though provoking questions and challenge the status quo
  • Ability to invent workarounds or new processes as well as be scrappy in the pursuit of achieving a better customer experience

Preferred but not required:

  • Experience in SEM, SEO and onsite search
  • Experience with SOLR, Endeca, GroupBy Searchandiser, Google Search Appliance or similar Onsite search engines