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Strategy Associate, Zoro


CHICAGO, IL, US, 60603-4013 Virtual Worker, IL, US, N/A BUFFALO GROVE, IL, US, 60089-4525

Date:  Sep 19, 2021

Company Summary:
Zoro offers millions and millions of products — an endless aisle with everything you need to run your business. We offer fast and free shipping, no-hassle returns, and exceptional customer service. We’ve grown quickly in a short time and are continuing to do so while aggressively growing our revenue. We are excited to be a part of an award-winning culture — we have been named a Great Place to Work for multiple years in a row, among other local and national accolades. We think Zoro is a pretty amazing place to work and grow, and think you will too!


Primary Function:
The Strategy Associate supports Zoro’s objective of expanding the Endless Assortment to offer everything our business customers need. The associate’s data-driven insights will define and guide Zoro’s assortment expansion strategy.

This is an exciting new role that will gain exposure to and help define Zoro’s merchandising and growth strategy. Join a fast-growing ecommerce business with broad career opportunities to join our team in an operating role, or gain relevant work experience in preparation for pursuing an MBA with a top tier business school.


Duties and Responsibilities:

  • Understand the MRO, B2B and ecommerce market landscape to size and prioritize Zoro’s product expansion and digital merchandising opportunities
  • Define and understand Zoro’s target customer segments to develop a strategic roadmap for new product expansion and customer acquisition
  • Integrate internal and external data and insights to form a holistic expansion strategy, including sales, market and competitive intelligence and customer insights
  • Partner effectively to influence and gain insight from cross-functional partners, including business development, category management, digital merchandising and marketing
  • Develop dashboards and provide ad hoc analysis to inform day-to-day merchandising and supplier management operations


  • Bachelor’s degree required
  • 2-5 years experience in management consulting or strategic planning
  • Ability to translate high-level strategic questions into defined workstreams
  • Strong business acumen and understanding of growth levers for Zoro’s unique business model
  • Analytical rigor and experience synthesizing data from multiple sources
  • Ability to synthesize data and strategic considerations into clear and actionable insights
  • Strong communication skills, including concise and compelling presentation of complex data
  • Self-starter with the aptitude to run with autonomy
  • High degree of curiosity and demonstrated aptitude for learning through a growth mindset
  • Industry experience in merchandising, distribution, retail and/or ecommerce preferred

Zoro Values and Inclusive Culture:  We share a commitment to our Zoro values – Win & Lose Together (We prefer winning!), Take Ownership, We Are Transparent, and Aspire to be Customer-Obsessed. Everything we do at Zoro is centered around delighting our customers. It's a natural extension of our company culture and how we care for each other. We believe when we act in ways that are consistent with these values, we can solve any technical challenge that lies ahead of us. As a Zoro employee, you can expect to work with smart, energetic people, learn something every day, and be valued for your perspective.

Zoro is dedicated to fostering an environment where people of all backgrounds and beliefs are represented, and all team members can be confident that their experiences and perspectives are valued. Zoro aims to empower all employees to learn about, raise awareness, and promote diversity and inclusion through all of our workplace interactions.


Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.