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Sr. Manager Marketing Operations & Technology, Zoro


CHICAGO, IL, US, 60603-4013 BUFFALO GROVE, IL, US, 60089-4525 Virtual Worker, IL, US, N/A

Date:  May 13, 2022

Company Summary: 
Zoro offers millions and millions of products — an endless aisle with everything you need to run your business. We offer fast and free shipping, no-hassle returns, and exceptional customer service. We’ve grown quickly in a short time and are continuing to do so while aggressively growing our revenue. We are excited to be a part of an award-winning culture — we have been named a Great Place to Work for multiple years in a row, among other local and national accolades. We think Zoro is a pretty amazing place to work and grow, and think you will too! 


Primary Function:
Zoro is looking for a passionate, driven individual to join the high energy, hyper-growth Zoro organization as a Sr. Manager, Marketing Operations & Technology

Marketing Operations & Technology is a newly formed function at Zoro that has been put in place to help us drive improvement in the operational processes and technology that form the backbone of our marketing department. The Sr. Mgr, Marketing Operations & Technology will help us put in place the right staff and operational strategy that will enable our department to scale effectively as our business grows.  


The role will be aligned under the Marketing department and will report to the Director of Marketing Operations & Technology. This position will have formal leadership responsibility for a team of 3 - 5 direct reports and will be charged with oversight over a myriad of marketing operations and MarTech related responsibilities. This position will work closely with a variety of intra-department stakeholders (e.g. Paid Search, Affiliate, Marketplace, Social teams) as well as partner groups in our Technology organization such as Data Engineering and DevSecOps. 


Duties & Responsibilities:

  • Provide oversight and functional leadership for a team of 3-5 direct reports in a fast-paced, deadline-driven environment
  • Own the marketing operations roadmap; effectively prioritize enhancements and new capabilities that will help our department scale effectively
  • Ensure that roadmap priorities align with and support the commercial objectives of the business
  • Ensure processes are standardized, documented, and adhered to ensuring repeatable, high-quality outcomes for the department 
  • Drive operational efficiencies, cost savings, and labor savings through continuous improvement and automation of manual work 
  • Ensure the uptime and reliability of the data feeds that power our advertising and marketing automation platforms
  • Ensure consistent and reliable access to reporting data for marketing channel managers as your internal customer 
  • Administer the marketing technology budget and ensure costs are tracked correctly
  • Lead implementation, communication, and training when launching or transitioning capabilities, technology, and partnerships 
  • Ensure marketing technology is evaluated, selected, implemented, and customized to meet the needs of the marketing department


Requirements & Qualifications:

  • 2+ years of supervisory/management experience; track record of success coaching and developing junior staff; demonstrated ability to achieve outcomes through guiding the work of others 
  • 5+ years of professional experience in Marketing / Marketing Operations / Technology roles preferably at large distribution / retail companies
  • Experience with the Atlassian software suite, especially Jira and Confluence software, or other enterprise-level delivery and workflow software
  • Experience with Google Marketing Platform and Salesforce Marketing Cloud preferred
  • Candidate must be self-directed and effective working independently, yet equally comfortable contributing in a fast-paced team environment
  • Positive attitude and ability to forge strong cross-team relationships; ability to support a diverse array of stakeholders with high levels of service delivery
  • Strong problem-solving skills and attention to detail
  • Familiarity with standard word processing, spreadsheet, and presentation software (Office or Gsuite)
  • Bachelor's degree in a related field, or equivalent experience required. MBA preferred. 
  • If remote, may require travel to Chicago 1-2 times per year

Zoro Values and Inclusive Culture:  
We share a commitment to our Zoro values – Win & Lose Together (We prefer winning!), Take Ownership, We Are Transparent, and Aspire to be Customer-Obsessed. Everything we do at Zoro is centered around delighting our customers. It's a natural extension of our company culture and how we care for each other. We believe when we act in ways that are consistent with these values, we can solve any technical challenge that lies ahead of us. As a Zoro employee, you can expect to work with smart, energetic people, learn something every day, and be valued for your perspective. 


Zoro is dedicated to fostering an environment where people of all backgrounds and beliefs are represented, and all team members can be confident that their experiences and perspectives are valued. Zoro aims to empower all employees to learn about, raise awareness, and promote diversity and inclusion through all of our workplace interactions. Zoro is a place where everyone can learn, grow and thrive. 

We recognize the courage and effort it takes to apply for your next opportunity. We also recognize that there is rarely such thing as a perfect candidate. Even if you do not meet every qualification, we still encourage you to apply -- we do not want to miss out on meeting the next person who could emerge as a key contributor to our business and culture.  


Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.