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Sr. Manager, Software Engineering (Search & Recommendations), Zoro


CHICAGO, IL, US, 60603-4013

Date:  Jun 21, 2022

Company Overview:
Zoro offers millions and millions of products — an endless aisle with everything you need to run your business. We offer fast and free shipping, no-hassle returns, and exceptional customer service. We’ve grown quickly in a short time and are continuing to do so while aggressively growing our revenue. We are excited to be a part of an award-winning culture — we have been named a Great Place to Work for multiple years in a row, among other local and national accolades. We think Zoro is a pretty amazing place to work and grow, and think you will too! 

Position Description:
Our Senior Managers are passionate about people. They are leaders who love to learn, have no time for dogma, and are constantly challenging themselves to innovate in how they lead and grow highly talented people. We value humility, a strong work ethic, flexibility, collaboration, technical curiosity, and constant learning.


Zoro Engineering is embarking on an exciting journey to build the future of Zoro’s Search and Recommendations platform which will be the core technologies that separates us from our competitors. We are on a journey to build a platform that will help our customers find all the stuff they need on by  leveraging comprehensive algorithmic strategies created by  our own data science teams. We’re looking for an experienced engineering manager to lead a team of these gifted engineers in unleashing their true potential.


While coaching and development of engineers is this role’s primary responsibility, the Senior Manager will also work with their peers in digital product, data engineering, data science, merchandising, and other business stakeholders to help shape the vision and roadmap for Zoro’s Search and Recommendation platform. It’ll be important that you continuously communicate and educate your team about the vision, the progress they’re making, and the impact we’re having. 
Continuous improvements to are delivered by our product teams. We use VueJs and Python among other technologies. You will be managing a team of approximately 6-8 high performers and will report to the Director of Engineering, Search & Recommendations.


Essential Job Functions:

  • Have empathy, excellent communication skills, and the ability to find compromise working across Zoro’s entire engineering organization
  • Passion for leading and mentoring a team of individual contributors in a complex domain
  • Comfortable working in a collaborative, fast-paced and dynamic work environment
  • Develop and empower your peers by building an environment that promotes the growth, confidence, and productivity of the team outside of those you directly manage
  • Understanding of the complete software development lifecycle from requirements to production operations
  • Expected to work effectively with engineers, product managers, data scientists, analysts and business stakeholders
  • Collaborate with stakeholders throughout the company such as leaders in product, data science, and engineering
  • Work closely with partner teams to help drive Zoro’s Search and Recommendations platform forward and power products across the engineering organization
  • Responsible for building and growing diverse, high-performing teams including the hiring, training, performance management, and professional development of engineering talent to support Zoro’s rapid growth
  • Perform regular one-on-ones and provide timely, constructive feedback
  • You thrive in ambiguous environments and get excited about figuring out solutions to complex problems


Zoro is a great place for developers to learn and grow, and we’re looking for an engineering manager who will help them navigate beyond the day-to-day challenges and assist our developers in achieving their maximum potential. An excellent technical manager is both an advocate for the developers and a strong leader who helps us translate business strategy and roadmap items into a world-class customer experience.

  • A great communicator – As a leader in the engineering organization, you’ll regularly interact with leaders and team members outside of the engineering organization. You’re a fluent translator between tech and non-tech. Within the engineering organization, you will help message and translate the vision of world-class customer experiences into game changing digital solutions on
  • A technical leader – You’ve got a strong background in software development and web technologies. We don't expect you to write code, but you will be actively involved in the engineering process. You can effectively lead the efforts to create and maintain Zoro's engineering standards and best practices.
  • Experience with Agile methodologies – Our teams use Agile methodologies (both Scrum and Kanban) to deliver results iteratively. You understand that Agile is a set of principles, not a fixed process, and can adapt standard methodologies to fit the needs of Zoro engineering.
  • Experienced leader of engineering teams – You’ve done this, and you’ve got this! You’ve established a strong track record of leading successful engineering product teams and creating an environment where people enjoy doing their best work while having a blast. You understand how to attract, develop, empower, and organize awesome people into high performing teams. You know how to develop and promote technical experts and future leaders. You have their back and are passionate about their success.


Zoro Values and Inclusive Culture:  
We share a commitment to our Zoro values – Win & Lose Together (We prefer winning!), Take Ownership, We Are Transparent, and Aspire to be Customer-Obsessed. Everything we do at Zoro is centered around delighting our customers. It's a natural extension of our company culture and how we care for each other. We believe when we act in ways that are consistent with these values, we can solve any technical challenge that lies ahead of us. As a Zoro employee, you can expect to work with smart, energetic people, learn something every day, and be valued for your perspective. 


Zoro is dedicated to fostering an environment where people of all backgrounds and beliefs are represented, and all team members can be confident that their experiences and perspectives are valued. Zoro aims to empower all employees to learn about, raise awareness, and promote diversity and inclusion through all of our workplace interactions. Zoro is a place where everyone can learn, grow and thrive. 


We recognize the courage and effort it takes to apply for your next opportunity. We also recognize that there is rarely such thing as a perfect candidate. Even if you do not meet every qualification, we still encourage you to apply -- we do not want to miss out on meeting the next person who could emerge as a key contributor to our business and culture.  




Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.