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Product Data Steward, Zoro


CHICAGO, IL, US, 60603-4013

Date:  Sep 5, 2022

Company Summary:
Zoro offers millions and millions of products — an endless aisle with everything you need to run your business. We offer fast and free shipping, no-hassle returns, and exceptional customer service. We’ve grown quickly in a short time and are continuing to do so while aggressively growing our revenue. We are excited to be a part of an award-winning culture — we have been named a Great Place to Work for multiple years in a row, among other local and national accolades. We think Zoro is a pretty amazing place to work and grow, and think you will too!


Primary Function:
The Product Data Steward is responsible for executing and maintaining the overall standards and management of our product information asset, encompassing over 7 Million products and growing.  They will support all initiatives enabling data integrity within our core systems and product data sets.  They will be responsible for helping define and document product data standards in addition to help implement and improve the organization’s product data governance strategy.  Their efforts will drive a higher quality of data across the organization resulting in an improved customer experience.


Duties and Responsibilities:

  • Improve the quality of data within our core systems and introduce consistency across the business.
  • Execute data cleansing exercises, supporting data normalization practices and establishing governance strategies to maintain the integrity of our data long term
  • Utilize data and established KPIs to identify continuous improvement opportunities around standardization and governance guidelines
  • Assist with the creation and documentation of product data quality standards for the organization
  • Build and publish Master product data dictionaries, working with cross functional teams to gain understanding and alignment
  • Report out on key metrics related to data quality, accuracy and continuity
  • Contribute to team goal setting and defining functional KPI’s and Metrics
  • Collaborate with stakeholders from all business units throughout Zoro including Information Architect, Product Information Operations, Merchandising & onsite Search, Data Engineering, Informatica Admins, Analytics, etc.
  • Work with technical teams and data scientists to help identify project requirements and review deliverables
  • Be a champion of engagement, diversity and inclusion efforts across the team and broader organization


  • BS/MS in Product Information, Information Science, or related field preferred
  • 2-3 years of experience working with product information, information management or MDM
  • Demonstrated knowledge around the following Master Product Information Concepts
    • Data Cleansing & Standardization Process
    • Data Transformation & Governance
    • Data Integration & Data Enrichment
  • Intermediate level understanding of product information and product data lifecycle (data tagging, data quality, master data management, data warehouses)
  • Understands key concepts of data quality and accuracy best practices
  • Experience identifying, documenting and implementing process efficiencies for data/information management
  • Holistic knowledge of the ecommerce environment
  • Adaptable and flexible, comfortable with ambiguity and change
  • Prior experience working with product data in the MRO and/or industrial supply space is a plus
  • Demonstrate the Zoro values of Transparency, Ownership, Winning & Losing Together and Customer Obsession

Zoro Values and Inclusive Culture:  We share a commitment to our Zoro values – Win & Lose Together (We prefer winning!), Take Ownership, We Are Transparent, and Aspire to be Customer-Obsessed. Everything we do at Zoro is centered around delighting our customers. It's a natural extension of our company culture and how we care for each other. We believe when we act in ways that are consistent with these values, we can solve any technical challenge that lies ahead of us. As a Zoro employee, you can expect to work with smart, energetic people, learn something every day, and be valued for your perspective.

Zoro is dedicated to fostering an environment where people of all backgrounds and beliefs are represented, and all team members can be confident that their experiences and perspectives are valued. Zoro aims to empower all employees to learn about, raise awareness, and promote diversity and inclusion through all of our workplace interactions.


Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.