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Systems Admin, End User Supt, Zoro Tools

Location: 

BUFFALO GROVE, IL, US, 60089-4525 CHICAGO, IL, US, 60603-4013

Date: 

Title: System Administrator
Reports to: Supervisor, End User Support
Location: Chicago, IL or Buffalo Grove, IL

Company Summary
Zoro.com is an eCommerce company that sells business supplies, equipment, and tools—but we’re much more than just a website. We’re a team of people who win and lose together (we prefer winning!). Since 2011, Zoro has been working hard to make it easy for our customers to purchase everything they need to make their businesses go. Zoro currently offers 3 million products, fast and free shipping, no-hassle returns, and exceptional customer service. We’ve grown quickly in a short time, recently surpassing 400 team members and reaching annual revenue of over $500 million. Add to that our award-winning culture—we were named a Great Place to Work for 2019-20, among other accolades—and we think Zoro is a pretty amazing place to work and grow.

Primary Function:
The Systems Administrator’s role is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure for the End User Support Team. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values and industry best practices.

Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users.
Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.

Duties and Responsibilities

  • Install and configure software, hardware, and cloud services
  • Manage cloud servers and technology tools
  • Monitor performance and maintain systems according to requirements
  • Troubleshoot issues and outages
  • Ensure security through access controls, backups, and firewalls
  • Upgrade systems with new releases and models
  • Train and mentor staff on new technologies/processes
  • Build and maintain an internal knowledge base with technical documentation, manuals, and IT policies
  • Make recommendations for future upgrades
  • Evaluate and modify system’s performance
  • Maintain integrity of the network, server deployment, and security
  • Assign configuration of authentication and authorization of directory services
  • Administer servers, laptop and desktop computers, printers, routers, switches, firewalls, phones, company mobile phones, smartphones, software deployment, security updates and patches


Qualifications:

  • Bachelor’s degree in Computer Sciences, Technology  or 5-7 years of relevant work experience
  • Experience architecting and managing Active Directory environments
  • Experience architecting and managing G Suite
  • Experience architecting and managing a SSO solution
  • Experience architecting and managing a MDM solution
  • Experience  architecting and managing SaaS based enterprise tools
  • Familiarity with call center technology solutions
  • Experience with system security and data backup/recovery tools
  • Microsoft, Apple, or vendor specific certifications a plus
  • Project management skills/experience in previous roles
  • ITIL Framework recommended
  • Network configuration and troubleshooting


Final note:  
We share a commitment to our Zoro values – Win & Lose Together (We prefer winning!), Take Ownership, We Are Transparent, and Aspire to be Customer-Obsessed. Everything we do at Zoro is centered around delighting our customers. It's a natural extension of our company culture and how we care for each other. We believe when we act in ways that are consistent with these values, we can solve any technical challenge that lies ahead of us. As a Zoro employee, you can expect to work with smart, energetic people, learn something every day, and be valued for your perspective. 

Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.