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Sr Mgr, Product Information Operations


BUFFALO GROVE, IL, US, 60089-4525 CHICAGO, IL, US, 60603-4013

Date:  Jan 15, 2022

Company Summary: 


Zoro offers millions and millions of products — an endless aisle with everything you need to run your business. We offer fast and free shipping, no-hassle returns, and exceptional customer service. We’ve grown quickly in a short time and are continuing to do so while aggressively growing our revenue. We are excited to be a part of an award-winning culture — we have been named a Great Place to Work for multiple years in a row, among other local and national accolades. We think Zoro is a pretty amazing place to work and grow, and think you will too! 


Primary Function:


The Sr. Manager of Product Information will lead the team and go-to-market product information strategy for publishing and maintaining millions of products a year, supporting Zoro’s endless B2B assortment. This cross-functional role will balance authoring speed and customer experience all the while building sustainable operational processes across multi-disciplinary teams. This seasoned leader should have a demonstrated track record of building and successfully growing product information operations at the enterprise level.


Principal Responsibilities:


  • Develop and execute a product authoring strategy that efficiently authors millions of products while maintaining data integrity and meeting our customer's needs

  • Grow and lead a team of 10+ curious specialists and managers that efficiently operate and consistently achieve business goals. Also manage an offshore team ensuring velocity and quality goals are being met

  • Partner to evolve master data management practices based upon strategic business objectives, existing capabilities, and a general understanding of emerging technologies across the data systems

  • Ensure disciplined, data-driven, well-documented approaches to improving end-to-end operational performance

  • Build and embed scalable operational processes that balance rigor with agility

  • Work cross-functionally to establish supplier and data flow strategies

  • Align cross-functionally on clear objectives & key results (OKRs), secure resources, drive focus and remove blockers to achieve those key results

  • Assist in the development of product information audit processes to improve content accuracy and consistency

  • Establish and maintain team budget and provide monthly insights into core team metrics




  • 8-10  years in product information management functions

  • 5+ years experience leading people

  • 3-5 years experience in large assortment eCommerce preferred 

  • Lean Six Sigma certification a plus

  • Bachelor’s degree, MBA a plus

  • Demonstrable experience working across business functions and units (i.e. Product Management, Product Information, Engineering, Training, etc.) including remote associates and international third-party teams.

  • Demonstrated Strategic Orientation; ability to anticipate and articulate future business needs and respond with the scalable strategies

  • Strong Talent Builder skills; proven ability to motivate, lead, empower, and influence others

  • Ability to lead and guide a team through change

  • Superior verbal and written communication skills, works well as part of a cross-functional team with the ability to collaborate, influence, and interact at all levels of the organization

  • Demonstrate the Zoro values of Transparency, Ownership, Winning & Losing Together and Customer Obsession


Zoro Values and Inclusive Culture:  Zoro is dedicated to fostering an environment where people of all backgrounds and beliefs are represented, and all team members can be confident that their experiences and perspectives are valued. Zoro aims to empower all employees to learn about, raise awareness, and promote diversity and inclusion through all of our workplace interactions. Zoro is a place where everyone can learn, grow and thrive. 

We recognize the courage and effort it takes to apply for your next opportunity. We also recognize that there is rarely such a thing as a perfect candidate. Even if you do not meet every qualification, we still encourage you to apply -- we do not want to miss out on meeting the next person who could emerge as a key contributor to our business and culture.


Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.