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Specialist, Digital Merchandising, Zoro


BUFFALO GROVE, IL, US, 60089-4525 CHICAGO, IL, US, 60603-4013

Date:  Jun 23, 2022

Company Summary: is an eCommerce company that sells business supplies, equipment, and tools—but we’re much more than just a website. We’re a team of people who win and lose together (we prefer winning!). Since 2011, Zoro has been working hard to make it easy for our customers to purchase everything they need to make their businesses go. Zoro currently offers over 4 million products, fast and free shipping, no-hassle returns, and exceptional customer service. We’ve grown quickly in a short time, recently surpassing 450 team members and reaching annual revenue of over $500 million. Add to that our award-winning culture—we were named a Great Place to Work for 2019-20, among other accolades—and we think Zoro is a pretty amazing place to work and grow.


Primary Function:
Zoro is seeking a motivated, curious, and data-centric individual to help implement and drive category growth strategies. The Digital Merchandising Specialist is responsible for executing cross-category strategies to improve customer’s navigation and findability onsite. This includes optimizing and implementing Search & Browse  tactics to improve findability and the customer facing experiences. The Merchandising Specialist will be partnering with the Merchandising Managers to improve customer navigation and will report to the Sr. Manager, Digital Merchandising.

  • Support Merchandising roadmaps to positively influence product categories engagement and conversion through the digital eCommerce funnel.
  • Ensure proper customer facing product categorization to enable customers to find relevant products quickly
  • Optimize Category Landing Pages, Product Listing Pages, and Product Display Pages to ensure products are displayed in the right way to make it easy for customers to find buy and get
  • Collaborate with Merchandising Managers and Associate Manager on quarterly reporting on category performance including actual vs. goal, tactic & strategy execution, analytic insights and key action items
  • Identify content enrichment opportunities across categories and ensure sequencing enables ongoing execution efforts
  • Conducting user and competitive research, implementing tests, analyzing shopping behavior and doing post-implementation analysis
  • Optimize the search experience by monitoring category search trends and performance, improve product data to bring back most relevant results, merchandise result sets including re-directs and biasing as well as manage facet display
  • Consistently collaborate with teams across the organization to grow category including but not limited to: Product, UX/UI, Analytics, IT, and Acquisition
  • Present cross-functionally on category optimization insights, performance and lessons learned


  • Bachelor’s Degree
  • 1-3 years experience in digital merchandising with large assortment experience preferred
  • Strong communication and organizational skills and the ability to manage multiple projects effectively
  • Experience using BI and web analytics tools such as Looker and Google Analytics
  • Experience with SEM, SEO, and onsite Search
  • Experience with Bloomreach, Informatica P360 or similar tools
  • Knowledge and understanding of SQL, BigQuery, R and/or other query tool is a plus
  • Curious mindset with a strong desire to find new ways to improve the customer experience, ask thought provoking questions and challenge the status quo
  • Demonstrates the Zoro Values of Transparency, Ownership, Winning and Losing Together, and Customer Obsession


Zoro Values and Inclusive Culture:  Zoro is dedicated to fostering an environment where people of all backgrounds and beliefs are represented, and all team members can be confident that their experiences and perspectives are valued. Zoro aims to empower all employees to learn about, raise awareness, and promote diversity and inclusion through all of our workplace interactions. Zoro is a place where everyone can learn, grow and thrive. 

We recognize the courage and effort it takes to apply for your next opportunity. We also recognize that there is rarely such a thing as a perfect candidate. Even if you do not meet every qualification, we still encourage you to apply -- we do not want to miss out on meeting the next person who could emerge as a key contributor to our business and culture.



Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.