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On-Site Service Specialist- Part Time 30 (Waukesha, WI)

Date: Jun 21, 2022

Location: WAUKESHA, WI, US, 53188-1001

Company: Grainger Businesses

Onsite Service Specialist

Grainger

 

United States

 

About Grainger:

 

 

Grainger is a leading broad line distributor with operations primarily in North America, Japan, and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money. 

 

We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual.  Find your way with Grainger today.

Position Details:

The Onsite Services Specialist (OSS) reports to a supervisor or Manager of Onsite Services and assists the local KeepStock team in driving inventory management (KeepStock) execution and customer service excellence by assisting in the pre-implementation and implementation process for new KeepStock installations. Will assist with customer training and activities related to customer inventory management. The OSS needs to be open to working in different customer types and environments.

 

You Will:
 

  • Perform machine break/ fix activities for different machines at the customer's site
  • Implement territory work relating to customer inventory projects
  • Perform data collection at the customer's site. Ensure accurate information is collected to help direct the KeepStock implementation process
  • Perform implementation responsibilities for new customers or new services
  • Assist customers with staging, labeling, and organizing product at a customer site.
  • Complete product relocation and discontinuation process
  • Will cover PTO and will have route-based responsibilities and activities when needed.
  • Actively listens, ask questions, effectively communicates, and fully engages to provide the best customer experience

 

You Have:

  • 3 years' experience in customer service or warehouse environment
  • High School diploma or equivalent
  • Technical skills and experience solving problems
  • Managed several projects simultaneously
  • Background checks, drug screening may be required (as warranted by Company, customer, or DOT requirements in working on-site and operating equipment)
  • Have and maintain a valid driver's license in State of residence
  • Must carry required levels of automobile insurance

 

Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health, and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

  • Medical, dental, vision, and life insurance plans
  • Generous paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
  • A comprehensive set of emotional, financial, physical, and social wellbeing programs

 

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.