Share this Job

Customer Service Rep - $1,000 Sign-on Bonus*

Date: Nov 25, 2021

Location: WATERLOO, IA, US, 50701-9371

Company: Grainger Businesses

Company Overview


About Grainger:


Grainger is North America’s leading distributor of maintenance, repair, and operating products and services. Our wide assortment, deep expertise, innovative technology solutions and unparalleled customer service keep customers’ operations running and their people safe.

We’re looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way at Grainger.


Why Join Our Team?

We’re hiring full-time Customer Service Reps for INBOUND phone and email support across multiple shifts! You will report to a Supervisor, Customer Experience. Join our team at 827 Fisher Drive, Waterloo, IA 50701.

Pay and Shifts


  • Pay starting at $14.75/hour with three automatic raises in 12 months bringing your pay to $15.95/hour.

    • $14.95 at 2 months from date of hire
    • ​​​​​​​$15.35 at 6 months from date of hire
    • $15.95 at 12 months from date of hire


  • Shifts are 8 hours between the hours of 6:00 a.m. to 5:00 p.m. Monday through Friday.


$1,000 Sign-on Bonus*

*Bonus paid in three installments of $200 at 60 days, $300 at 120 days, and $500 at 180 days.  Team members must be employed at the time of payout.  Bonuses offered for a limited time only; additional terms and conditions may apply.

Our Benefits


With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide flexibility and options to meet our team members’ diverse needs. Check out some of the benefits available to you at Grainger:


  • Medical, dental, vision, and life insurance plans
  • Generous paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Tuition reimbursement, employee discounts, and parental leave
  • A Benefit Pro trained to help you understand these benefits and more!

Training and Work Location

New team members complete a 7-week training program and your first 3.5 days will be in our office and then work from home. You will continue to work from home until further notice. Once a return-to-work plan is established for this facility, you will be provided advanced notice to make arrangements for returning to work on-site.


Grainger is committed to team member safety and has instituted enhanced cleaning measures at all facilities as outlined by local and national government health authorities. Throughout training, you can expect social distancing and other procedures designed with your health and wellbeing in mind.

Position Description


You Will:


  • Build customer relationships and loyalty by responding to a high-volume of INBOUND phone calls and/or emails.

  • Work in a team-based environment with daily interactions with customers and Sales team members.

  • Use a computer and multiple computer programs in each call with periods of prolonged sitting (up to 8 hours per day).

  • Resolve customers’ challenges with the best solutions by using all resources for account selection, product identification, order placement, order management, and pricing and invoice discrepancies.

  • Resolve pricing situations, apply credit, and implement return procedures.




Position Requirements:


You Have:


  • High School diploma or equivalent
  • At least 1 year of external Customer Service Experience
  • Proficient in operating and navigating multiple PC-based programs at one time


EEOC Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.