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VIRTUAL - Fasteners & Fleet Technical Product Specialist

Date: Jun 25, 2022

Location: Virtual Worker, IL, US, N/A

Company: Grainger Businesses

Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.


Position Overview


This position can be VIRTUAL or based in one of our 4 Contact Center locations in Tempe, AZ, Waterloo, IA, Janesville, WI or Lake Forest, IL.


We are currently seeking a Technical Product Support Specialist – Fleet and Fasteners and Raw Materials professional who has industry knowledge and experience in the automotive/truck repair field; or as a parts specialist. The ideal skill set is often found in those who have extensive experience locating correct and specific parts; or from the vantage of performing the repairs and maintenance.

You will utilize your exceptional communication skills, technical knowledge and company provided resources to assist our customers in the areas of pre-sales selection, post-sales support, application and troubleshooting assistance for a broad range of Fleet vehicle components and products; as well in depth familiarity with industrial fasteners.

Your customer base will include external customers such as end users, maintenance technicians and contractors as well as internal customers including parts & sourcing specialists, sales and branch personnel.  You will report to a Manager, Technical Product Support.


You Will:


  • Provide world-class technical product support in product application, selection and troubleshooting via the phone.
  • Utilize industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
  • Capture and channel information to provide product teams / suppliers feedback about products based on interaction with customers and field personnel.
  • Develop, coordinate, teach, and evaluate training and education tools to equip field employees with the skill and knowledge to effectively resolve customer needs as it relates to technical products.
  • Foster an environment of teamwork and open communication by sharing information, learning from and teaching others, following established processes and recognizing exceptional performance.


You Have:


  • 7+ years hands-on field experience while working in an unsupervised position in the automotive repair/parts capacity; with legally correct knowledge of the specific fasteners utilized. Must be familiar and comfortable with direct customer interface.  You are someone that has worked as a mechanic service technician, diagnosing and troubleshooting engines, automotive/fleet experience.
  • ASE Certified a plus
  • Proven customer service skills, with the ability to maintain strong external and internal customer relationships by identifying and anticipating their needs, then meeting / exceeding their requirements and expectations.
  • Excellent organizational and communication skills as you are on the phone with customers while navigating our Grainger systems.
  • Must have basic computer skills, to include; email activity, navigating the internet and MS Office applications.
  • Occasional evenings, Saturdays, or overnight travel may be necessary for product training.


Our Benefits:


  • Medical, dental, vision, and life insurance coverage starts day one
  • Paid time off (PTO) days and 6 company holidays per year
  • 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, and more


EEOC Statement
Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.