E&R Sr Customer Experience Generalist-Full Time (Trainer, PA)

Date: Sep 14, 2023

Location: TRAINER, PA, US, 19061-5312

Company: Grainger Businesses

About E&R:

E&R Industrial, a wholly owned subsidiary of Grainger, is an innovative, full-line industrial supply distributor committed to brand name quality products, competitive prices, and on-time delivery. As a regional distributor of MRO products, including a deep portfolio of metalworking/cutting tool products and solutions, E&R provides outstanding product and technical expertise to the manufacturing industrial sector. Will report to the On-Site Manager

Position Details:


  • 1 + years variation of incoming volume (Phone, Fax, e-mail, EDI etc.)
  • Develop, implement, and auditing workflows (For example; system or work process)
  • Multiple customer portals and internal ERP systems, while simultaneously using communication channels
  • Problem solving, whereas team member is comfortable collaborating with multiple departments.

Customer Relationship Management

  • Probes to dissect customer/supplier need and unique issues that are important to the customer
  • Find opportunities to 'up-sell' beyond the original product need
  • Use customer feedback and input to understand what triggers a buying decision

You Will:

  • Manage customer, supplier, or vendor relationships and balance internal and external interests
  • Find opportunities to 'up-sell' beyond the original product need
  • Complete order/data entry with accuracy.
  • Facilitate discussions between supplier, customer and sales to develop solutions

You Have:

  • High School Diploma or GED
  • 1+ of inside sales, customer service, or telemarketing experience
  • Must learn E&R's products
  • Understand and use basic selling techniques: opening, probing, presentation, over-coming objections

Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

  • Medical, dental, vision, and life insurance plans
  • Paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
  • A comprehensive set of emotional, financial, physical and social wellbeing programs

DEI Statement

At Grainger, we are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment.  With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.