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Training Manager

Date: Oct 21, 2021

Location: TEMPE, AZ, US, 85283-4475

Company: Grainger Businesses

About Grainger:

Grainger is North America's leading distributor of maintenance, repair, and operating products and services. Our wide assortment, deep expertise, innovative technology solutions and unparalleled customer service keep customers' operations running and their people safe.

We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way at Grainger.

Position Details:

As Training Manager you will lead a team of learning delivery consultants (Trainers) and operational experts responsible for delivering effective and consistent delivery of creative learning solution for our Customer Service Center. You will ensure results across important operational and voice of customer metrics, including Customer Contact Resolution and Satisfaction, Average Handle Time, and Team Member Engagement. Learning solutions may include: Small to large-scale multi-site training project and training programs, new team member onboarding (across all levels), Team member enrichment and skill building. You will report to the Sr Mgr, Learning & Development for the Customer Service Centers.

You Will:

  • Manage, coach, and develop team of professional delivery consultants and operational experts.
  • Identify learning needs through analysis, partnering discussions, and work with other important resources to ensure agreement and incite action by identifying goals, set expectations, and timelines.
  • Manage the use of multiple approaches in the delivery of successful performance improvement interventions (ex: traditional classroom, virtual classroom, technology-based learning, blended learning, reinforcement sessions, coach-the-coach).
  • Measure the effectiveness and results of training program or courses, and determine need for changes, additions, or deletions of programs.
  • Manage the deployment of Customer Service training delivery resources, anticipating and preparing for increased or decreased instructor-led training needs
  • Manage the daily operation of Learning Academy for post-formal learning coaching and support
  • Maintain understanding of new learning and training techniques and methods and remain up-to-date on developments within the industry and competitors

You Have:

  • Bachelor's Degree Required: preferred degree in business, education, adult education, social sciences, organizational development or related fields.
  • 5+ years of management experience in a supervisory position with direct reports / indirect reports
  • Adult learning training experience and experience in employee development, consultation, and delivery technologies.
  • Ability to travel up to 25%

Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

  • Medical, dental, vision, and life insurance plans
  • Generous paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
  • A comprehensive set of emotional, financial, physical and social wellbeing programs

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.