CSC Planning Analyst
Date: Jun 30, 2025
Location: TEMPE, AZ, US, 85283-4475 JANESVILLE, WI, US, 53546-8729
Company: Grainger Businesses
Work Location Type: Hybrid
About Grainger:
W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.
Compensation
The anticipated base pay compensation range for this position is $26.88 to $44.81.
Rewards and Benefits:
With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
For additional information and details regarding Grainger’s benefits, please click on the link below:
https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire
The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.
The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.
Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.
Position Details
- Forecast transactional volumes, handle time/productivity, shrinkage, and attrition to provide an accurate short-term forecast.
- Create and optimize schedules for functions of up to 1000 team members in order to balance service needs with team member engagement and operational constraints.
- Lead and facilitate weekly discussion with operational business partner leader, share forecasting trends and give guidance on resource utilization and performance gaps.
- Partner with Sr Planning Analyst in regards to critical thinking, queue strategy, execution of deployments, PTO strategies and hiring plans.
- Conduct quarterly shift bid and design custom shift offerings to ensure optimal schedule efficiency and team member engagement.
- Analyze database of historical information on absenteeism, productivity, service performance and staffing adherence to support the short-term forecast.
- Serve as mentor to Real-time Analysts in areas such as education of workforce systems, forecasting, and schedule optimization.
- Bachelor's Degree Position requires a Bachelor's Degree or 4 years equivalent business experience
- 3+ years experience with workforce optimization software (e.g., NICE IEX, Verint Impact 360, IEX), and ACD technology (e.g., Gensys, Cisco) Preferred
- 2+ years experience utilizing workforce optimization tools and processes. Experience within customer experience environment required. Preferred
- 2+years experience in trend analysis. Preferred
- Ability to communicate and present analytical and statistical results of forecasts to all levels of management
- Guides and facilitates cross-functional teams in the development and implementation of business solutions
- (Intermediate proficiency)
- Ability to negotiate, and escalate unresolved problems or questions, and provide concise recommendations in a rapidly changing environment.
- (Intermediate proficiency)
- Highly developed problem-solving skills including: conducting root cause analysis, documenting results, and providing recommendations
- Ability to effectively communicate short term planning data to all levels of Customer Service Center Leadership
- Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail (Intermediate proficiency)
- Proficiency in Microsoft Office applications and experience with advanced formula application and database software (e.g. Excel and Access) required
- Accomplished in and fosters the use of Continuous Improvement (CI) methodology and tools
- Technology literacy skills to help understand systemic architectural routing and network systems
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.