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E&R Receptionist & Sales Support-Full Time (Sterling Heights, MI) Starting at $15.81

Date: Jun 10, 2021

Location: STERLING HEIGHTS, MI, US, 48314-3761

Company: Grainger Businesses

Company Overview

E&R Industrial (E&R) is a metalworking distributor operating as a standalone wholly-owned subsidiary of Grainger. We specialize in the latest technology for production manufacturing applications, focusing on drilling, milling, turning, and grinding. As a regional distributor of MRO products with an extensive portfolio of metalworking and cutting tool products and solutions, E&R provides outstanding product and technical expertise to the manufacturing industrial sector. Our dedicated staff of professionals proactively solves problems, increases productivity, and creates cost-effective solutions for our valued customers. As part of a high-performing team, you'll be able to develop your talents and make a difference as we continue to expand & grow our customer base.


Position Description

Primary Function

The Receptionist position acts as a liaison between E&R Team Members and our customers, vendors, and business partners.


  • This position is important to both the customer and team member experience by ensuring their calls are answered & visitors are attended to by a knowledgeable professional who exhibits a composed disposition. 
  • Frequently the Receptionist is the first point of contact for callers and visitors, so a cordial demeanor is critical. 
  • In addition, the Receptionist provides assistance to Sales Support whenever and wherever needed. Booking conference rooms, ordering lunches for sales meetings in Sterling Heights. Assigning faxes & correspondences to Inside Sales. Providing ad hoc support to sales teams as & when needed.

Principle Duty


  • Answer telephone calls in an expert yet caring manner.
  • Receive visitors in a cordial and polite manner.
  • Handle customer/supplier calls by exhibiting a calm voice so the callers feel they are being listened to and then sending them to the appropriate individual for assistance.
  • Maintain the visitor log book by ensuring all visitors register at the time of arrival & exit
  • Receive, sort & open Mail & Deliveries.
  • Distribute Faxes out of Main Folder
  • Order Office Supplies and request PO thru OPO System.
  • Assisting other departments, especially Inside Sales as and when needed.
  • Process and enter all EDI Vendor Acknowledgements, entering ship dates and escalating all pricing discrepancies.


Position Requirements:

Background:  Experience in receptionist work a must. 


Skills: Knowledge of Microsoft Outlook & telephone techniques


Abilities:  Use of a computer, sitting at computer for long periods.


Ability to work minimum supervision and obtain cooperation from other areas in the business.


EEOC Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.