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Services Manager, Scranton - Wilkes Barre, PA

Date: Feb 2, 2023

Location: SCRANTON, PA, US, 18512-0001 WILKES BARRE, PA, US, 18701-1000

Company: Grainger Businesses

Company Overview

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

You Will

Become the customer's first choice for the products and services they need to keep their workplaces safe, efficient, and functioning by leading the District efforts for assigned KeepStock (Grainger's vendor managed inventory solution) engagements and on site customer service activities. Build strong partnerships to facilitate success, which will allow Grainger to effectively extend our reach into our customer's locations and provide superior service.


 

KeepStock Management/Leadership:

  • Manage a team of 10 to 20 Onsite Service Representatives/Specialists who maintain inventory in customer accounts helping customers save time and money.
  • Use Grainger network to collaborate within multiple teams to achieve results.
  • Implement Leader Plan which includes assessing and prioritizing, coaching and teaching, hiring top talent
  • Promote strong team member engagement, support team member development..

Financial Performance/Resource Management:

  • Manage projects by allocating resources ensuring return on investment and profitability.
  • Understand market conditions and trends and customer requirements to provide appropriate direction and guidance to the broader organization.
  • Ensure the right solutions and resources are being offered/deployed to customers
  • Ensure optimal customer survey satisfaction levels.


 

Business Partnerships to influence Growth:

  • Partner with internal Grainger teams to provide KeepStock expertise to develop a tailored strategy that supports our customers business pressures and goals.
  • Be a business steward by understanding how Sales and Service teams collaborate to drive profitable revenue growth and improve service levels.


 

You Have

  • 5+ years of retail, manufacturing or industrial business experience with direct leadership experience.
  • Understanding of financial and economic concepts.
  • Experience leading in a matrixed environment
  • Experience in building and working effectively within different teams.
  • Strength in process improvement, ownership and control and project management
  • Experience leading and working towards goals with a remote team

 

Rewards and Benefits

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

  • Medical, dental, vision, and life insurance plans
  • Paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
  • A comprehensive set of emotional, financial, physical and social wellbeing programs

DE&I Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.