Virtual - Technical Product Support Specialist (Tools & Metalworking)

Date: Nov 17, 2023

Location: Remote, IL, US, N/A

Company: Grainger Businesses


Grainger is North America's leading distributor of maintenance, repair, and operating products and services. Our wide assortment, deep expertise, innovative technology solutions and unparalleled customer service keep customers' operations running and their people safe.

We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone as an individual. Find your way at Grainger.

Position Details:

We are hiring a Technical Product Support (TPS) Specialist for our Metal Working & Tools   product support team. In this specialized role you will assist our customers by telephone by selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products. This is a remote work from home position in which you will be provided with an 8.5-hour work schedule from 10:30 a.m. - 7 p.m. CST Monday - Friday. You will report to the Manager, TPS Customer Experience.


This position is hourly, and the start rate is $21.23.

The range provided is a guideline and not a guarantee of compensation. Other factors that are involved in offer decisions include, and are not limited to: candidate's experience, qualifications, geographical area, and internal equity of the team.


The ideal skill set is often found in those who have experience applying, maintaining, and troubleshooting the following:

  • Hand/power tools, metal working/welding and test equipment.
  • Relevant job experience may include construction work, welding, fabrication, retail tool experience.


You Will:

  • Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members.
  • Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog.
  • Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations
  • Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
  • Capture and forward feedback product teams about products based on interaction with customers and field team members.


You Have:

  • 7+ years of relevant job experience or hands-on field experience in the application, installation, maintenance, troubleshooting & repair of hand/power tools, metal working/welding and test equipment.
  • Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors.


Our Benefits:

With benefits starting day one, Grainger is committed to your safety, health, and wellbeing. Our programs provide alternatives to meet our team members' individual needs. Check out some of the rewards available to you at Grainger:

  • Medical, dental, vision, and life insurance plans.
  • Paid time off (PTO) and 6 company holidays per year.
  • Automatic 6% 401(k) company contribution each pay period.
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement.
  • A comprehensive set of emotional, financial, physical, and social wellbeing programs


Visit to learn more about our benefits!


DEI Statement:

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.


We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.