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Virtual - Technical Product Support Specialist (Fleet, Fasteners and Raw Material)

Date: Nov 23, 2022

Location: Remote, IL, US, N/A

Company: Grainger Businesses


Grainger is a leading broad line distributor with operations primarily in North America, Japan, and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.


Position Details:

We are hiring a Technical Product Support (TPS) Specialist for our Fleet Maintenance, Fasteners & Raw Materials product support team. In this specialized role you will assist our customers by telephone by selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products.  This is a remote work from home position in which you will be provided with an 8.5-hour work schedule from 10:00 a.m. to 6:30 p.m. CST Monday - Friday. You will report to the Manager, TPS Customer Experience.

The ideal skill set is often found in those who have experience applying, maintaining, and troubleshooting the following:

  • Fasteners, such as adhesives and screws, Fleet vehicle maintenance.
  • Relevant job experience may include retail experience with hardware or auto parts, mechanical experience repairing vehicles.


You Will:

  • Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members.
  • Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog.
  • Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations
  • Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
  • Capture and forward feedback product teams about products based on interaction with customers and field team members.


You Have:

  • 7+ years of relevant job experience or hands-on field in fasteners, such as adhesives and screws, Feet vehicle maintenance.
  • Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors.


Our Benefits:

With benefits starting day one, Grainger is committed to your safety, health, and wellbeing. Our programs provide alternatives to meet our team members' individual needs. Check out some of the rewards available to you at Grainger:

  • Medical, dental, vision, and life insurance plans.
  • Paid time off (PTO) and 6 company holidays per year.
  • Automatic 6% 401(k) company contribution each pay period.
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement.
  • A comprehensive set of emotional, financial, physical, and social wellbeing programs.


Visit to learn more about our benefits!


DEI Statement:

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.