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Sr. Customer Coverage Analyst

Date: Jan 19, 2023

Location: Remote, IL, US, N/A Hybrid, IL, US, N/A LAKE FOREST, IL, US, 60045-5201

Company: Grainger Businesses

Senior Analyst, Coverage Strategy



Lake Forest, IL  

About Grainger:

Grainger is a broad line distributor with operations in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money. We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone. Find your way with Grainger today.


Position Details:

Design complex data sets delivering insights to inform enhanced sales coverage models that improve retention, penetration, and acquisition of targeted customers. Participate as key member of the strategy team focused on evolving Grainger's sales coverage models to stay ahead of the competition, increase profitable growth, and maintain an excellent customer experience. Role will also maintain metrics and dashboards to measure strategic projects.


You Will:

  • Aggregates, analyzes large disparate data sets with a high degree of quality to enable Coverage Strategy's design processes
  • Partner cross-functionally with Coverage Operations, Customer Information (CI), Corporate Analytics, Reporting & Analytics, Finance, Sales and Grainger Technology Group (GTG) to support Grainger's Coverage Strategy roadmap
  • Use several reporting and analytical tools to identify patterns, synthesize learnings and translate into actionable insights for Strategy Managers
  • Support territory design using eSpatial software
  • Collaborate with GTG, Reporting & Analytics, and CI to document processes and requirements to support the development of tools to enhance coverage standard work and help the scaling of new strategies



You Have:

  • Bachelor's degree in Business, Economics, Analytics, Math, Finance or related fields
  • Professional with 2+ years of work experience in a B2C or B2B industry
  • Strategic/ thinker grounded in analytics
  • Database management including advanced computer skills in Excel, Access, PowerPoint; experience with Power BI, Snowflake, SPSS, SQL, Python, R, VBA or Teradata.
  • Analytical capabilities and demonstrated work with business metrics.
  • Oral and written communication skills; ability to translate information requests into practical outputs.
  • Demonstrate curiosity, strong attention to detail, business acumen, and thoroughness in work
  • Display a continuous improvement mindset and identify ways to improve Coverage team processes
  • Display good business judgment and willingness to make decisions and recommendations.
  • Ability to take ownership of processes and propose opportunities for improvement
  • Support communications for stakeholders and senior leadership.
  • Collaborate and develop relationships across multiple functional areas
  • Operate in a complex, rapidly changing environment while adhering to tight schedules and budgets.
  • Ability to support multiple projects simultaneously; demonstrated collaboration skills


Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

  • Medical, dental, vision, and life insurance plans
  • Paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
  • A comprehensive set of emotional, financial, physical and social wellbeing programs


DEI Statement:

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.