Mgr, IT Operations

Date: Jun 10, 2023

Location: Remote, IL, US, N/A Hybrid, IL, US, N/A

Company: Grainger Businesses

Manager of IT Operations


About Grainger:

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.


Position Details:

The Manager of Collaboration Technology will lead engineers with technical and business expertise in developing and deploying collaboration technology solutions in a Microsoft environment. This people leader role is collaborative, innovative, and fast-paced and is charged with advancing Grainger’s ability to communicate and collaborate across geographic boundaries leveraging M365, SharePoint, and associated technologies. This role will provide strategic direction for the Microsoft Office suite of tools and associated M365 workloads and lead a team of engineers that design and deploy these tools using secure, scalable, and highly available concepts, processes, and procedures. In addition, the team will manage vendor relationships and partner with stakeholders in finance, procurement, and HR to manage costs stewardship of technology spend in this product portfolio. Finally, this role will leverage vendor partners to promote adoption of M365 to increase awareness and efficient utilization of these tools and technologies. 

You Will:

  • Lead a team of Microsoft engineers and developers including distribution of work, performance reviews, and strategic direction of the size and makeup of the team. 
  • Develop tactical and strategic plans for technology lifecycle and evaluate solutions for future deployment in the environment. 
  • Manage vendor relationship with Microsoft and other related vendors to maximize financial stewardship and utilization of these products. 
  • Manage projects across functional disciplines and ensure the right mix of assets are deployed to accomplish tasks. 
  • Evaluate design practices and principles and coordinate with partners in information security and technology infrastructure to ensure systems are operating and maintained according to best practices. 
  • Approve changes to the environment and develop and distribute notifications to leadership about the scope and impact of these changes and participate in incident response as needed. 


You Have:


  • 5+ years of experience in related field preferred 


Experience in either:  

  • Active directory design and deployment 
  • SharePoint development 
  • MS Exchange design, configuration and administration 
  • Windows endpoint and/or server configuration and management 
  • Microsoft 365 tenant administration and configuration 


Bonus experience: 

  • Prior people leader experience 

Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

  • Medical, dental, vision, and life insurance plans
  • Paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
  • A comprehensive set of emotional, financial, physical and social wellbeing programs


DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.