Content Process Specialist

Work Location Type: Remote  

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.  

 Compensation

The anticipated base pay compensation range for this position is $61,000.00  to $101,600.00.

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.   

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.  

Position Details: 

Manage and execute Content Deployment that includes but is not limited to Pricing, Product Data and Specifications across various departments integrating cross-functional resources to achieve accurate and on-time deployment of updated customer price files at least 3 times per year. Exhibits an understanding of the sales process and successful utilization of probing questions to understand customer needs and effectively communicate solutions that meet demand. 

This role supports both GUS and AGI customer content deployment, ~175 customers. This is a Remote role that will be reporting to the Mgr, Pricing Execution.

You Will:

• Work cross-functionally with Ecommerce Solutions Managers, Commitment Management, Field Sales and Sales Leadership and Project Planners to deliver content on time and with quality in accordance with service goals and deliverables. 

• Facilitate and integrate the work of the various team members directly or indirectly impacting Content Deployment like CSP renewals, category discount refresh and customer discount structure management.

• Continuous process improvements to reduce Content cycle time and to deliver accurate content files on or before the price effective date of the content file. 

• Perform quality checks on content files for accuracy, and implement file recreation process when quality check fails. 

• Work to reduce number of content customers that have invoicing problems or price overwrites as a direct result of incorrect content files. 

• Manage the expectations of all stakeholders as it relates to content file deployment. 

• Ensure that the Content goals and objectives are met.

You Have:

• Bachelor's degree in Business, Computer Science or equivalent work experience. 

• Advanced knowledge of Microsoft Excel and Access with the ability to document technical requirements for databases and other system tools is a must. 

• Intermediate to advanced SQL, Snowflake prefered.

• Knowledge of eProcurement platforms (Ariba, Coupa, Jaggaer) is beneficial.

• Project Management expertise. 

• Strong leadership skills and problem solving capabilities. 

• Ability to identify and engage internal resources across various departments. 

• Effective relationship building skills with internal and external business partners. 

• Excellent communication skills with the ability to develop and execute communication plans. 

• Ability to balance and prioritize multiple deliverables simultaneously 

• Strong ability to drive results. 

• Continuously looks for opportunities to improve current processes and procedures. 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment.  With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.