Infrastructure Software Administr II

Work Location Type: Onsite  

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.  

 Compensation

The anticipated base pay compensation range for this position is $71,800.00  to $119,600.00. 

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.   

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.  

Position Details

The Infrastructure Software Administrator is responsible for providing administration services for a wide range of infrastructure and application software products that enable the Grainger business.  These products include, but are not limited to ERP system modules, applications bolted onto or into our ERP systems, middleware products, standalone business applications, database products, infrastructure management tools, and system monitoring tools. 

Many of these supported systems are critical to Grainger’s ability to sustain business operations, facilitating the processing of customer orders, management of our supply chain, and the back-end processing necessary to manage and sustain our Corporation.  Therefore, not only is the Infrastructure Software Administrator a key resource in maintaining the performance and availability of these required systems, they are further required to enable and support business continuity practices including Disaster Recovery capabilities for all critical system components and processes. 

Infrastructure software administration tasks include installation, configuration, license management, access management, upgrading / patching, troubleshooting and tuning of the specific application components.  The Infrastructure Software Administrator is accountable for maintaining an environment that is well documented, sustainable, and conforms to all established technology development and implementation processes, enabling the business to service our customers in accordance with established Service Level Objectives and/or customer expectations. 

"This position is not eligible for any form of sponsorship now or in the future.  Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position."

Principal Duties & Responsibilities  

You Will

•  Provide operational insights and alternatives as participants in the planning and architecture processes for any new Grainger infrastructure software component or business application as required by the business. 
• Research and resolve current and potential problems with any supported software product residing on any supported server in the Grainger infrastructure in a timely and proactive manner.  
• Deliver defined service level capabilities across multiple development and production landscapes to meet customer requirements. 
• Maintain and manage the infrastructure software product (installation, configuration, upgrading / patching, troubleshooting and tuning) as needed and/or as required by our software vendors. 
• Coordinate application security access as appropriate, consistent with established policies and procedures, meeting audit requirements for SOX and PCI compliance. 
• Verify (and assist when necessary) required maintenance is performed on the related operating system software and hardware in a timely and proactive manner. 
• Understand and use Unix, Linux, Solaris and Windows-based scripting and programming languages (J2EE, ABAP, VB, .net and Java, etc.) in support tasks and problem solving. 
• Identify and implement system improvements as needed. 
• Assist Capacity Planning processes in the analysis of trends in system utilization to predict future growth. 
• Develop logging and alerting mechanisms for these systems to validate data security and integrity. 
• Research new technologies and products as needed. 
• Develop innovative solutions to mitigate / minimize emerging challenges within Grainger’s complex ERP systems as required to allow the business to function and strengthen our internal processes. 
• Manage system documentation as required to ensure the complete and timely maintenance of all Grainger systems. 
• Fully support and utilize all established system management processes and practices to ensure the ongoing integrity of all systems (eg. Change, Problem, Test, and Configuration management). 
• Ensure 100% compliance with SOX requirements and assessment targets.  Complete SOX testing and action plans, if applicable, within the established due dates.  Ensure timely communication of changes to SOX processes and controls to EPS Compliance Manager. 

You Have

• Bachelor’s degree in Computer Science or equivalent related experience. 
• Minimum of two years experience with Unix, Linux, Solaris, or Windows Application support including SAP, PeopleSoft, or Oracle Application Administration or relevant education.
• Familiarity with computing infrastructures, including Data Security, Help Desk, Operations, Network Computing, Data Base and Application Development.
• Knowledge of Unix, Linux, Solaris, and Windows Operating System fundamentals, system virtualization techniques and products, system design, administration, and scripting languages. 
• Knowledge of multiple infrastructure software applications. 
• Knowledge of multiple database products (Oracle, SQL, Informix, DB2, MaxDB/SAPDB)
• Ability to effectively communicate and clarify technical issues to software suppliers and to the business representatives.
• An understanding of production environments including the requirement for high availability and team oriented 24x7 support capabilities. 
• Must have the ability to multi-task in a very fast-paced environment. 
• Strong problem analysis, determination, and resolution skills and techniques. 
• Ability to use standard SAP, Unix, Linux, Solaris, and Windows performance tools to analyze and tune system performance. 
• Understanding of Object Oriented programming concepts and Relational Database Management systems (Oracle) is required. 
• Excellent teamwork, communication (verbal and written) and documentation skills required. 
• Ability to be a self-starter and to take initiative in critical situations 
• Demonstrated ability to complete tasks with minimal supervision. 
• Time management skills to balance priorities and deliver assignments on time and within budget. 
• Knowledge of application specific languages, especially J2EE, Java, and / or ABAP. 

 We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.