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IT Administrator II (On-site)

Date: Feb 9, 2021

Location: LOUISVILLE, KY, US, 40299-1919

Company: Grainger Businesses

 

Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.

 

The Infrastructure Software Administrator provides administrative support services for a 24 x 7 x 365 production environment (on-site, via cell phone, and/or remote access) for a wide range of infrastructure and application software products that enable the Grainger business.  These products include, but are not limited to ERP system modules, applications bolted onto or into our ERP systems, middleware products, standalone business applications, database products, infrastructure management tools, and system monitoring tools.

 

Many of these supported systems are critical to Grainger’s ability to sustain business operations, facilitating the processing of customer orders, management of our supply chain, and the back-end processing necessary to manage and sustain our Corporation.  Therefore, not only is the Infrastructure Software Administrator a key resource in maintaining the performance and availability of these required systems, they are further required to enable and support business continuity practices including Disaster Recovery capabilities for all critical system components and processes.

 

Infrastructure software administration tasks include installation, configuration, license management, access management, upgrading / patching, troubleshooting and tuning of the specific application components.  The Infrastructure Software Administrator is accountable for maintaining an environment that is well documented, sustainable, and conforms to all established technology development and implementation processes, enabling the business to service our customers in accordance with established Service Level Objectives and/or customer expectations.

 

  • Provide operational insights and alternatives as participants in the planning and architecture processes for any new Grainger infrastructure software component or business application as required by the business.
  • Research and resolve current and potential problems with any supported software product residing on any supported server in the Grainger infrastructure in a timely and proactive manner. 
  • Deliver defined service level capabilities across multiple development and production landscapes to meet customer requirements.
  • Maintain and manage the infrastructure software product (installation, configuration, upgrading / patching, troubleshooting and tuning) as needed and/or as required by our software vendors.
  • Coordinate application security access as appropriate, consistent with established policies and procedures, meeting audit requirements for SOX and PCI compliance.
  • Verify (and assist when necessary) required maintenance is performed on the related operating system software and hardware in a timely and proactive manner.
  • Understand and use Unix, Linux, Solaris and Windows-based scripting and programming languages (J2EE, ABAP, VB, .net and Java, etc.) in support tasks and problem solving.
  • Identify and implement system improvements as needed.


Preferred Education & Experience

  • Must have Bachelor Degree or equivalent work experience in infrastructure management and analysis; training in infrastructure software administration with customization techniques a plus.
  • Exhibits working knowledge of multiple infrastructure applications administration processes or related infrastructure management disciplines.
  • Excellent teamwork, communication (verbal and written) and documentation skills required. Ability to effectively communicate and clarify technical issues to software suppliers and to the business representatives.
  • Ability to be a self-starter and to take initiative in critical situations.
  • Demonstrated ability to complete tasks with minimal supervision.
  • Strong problem analysis, determination, and resolution skills and techniques.

 

EEOC Statement

“Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.”