eCommerce Solutions Manager

Work Location Type: Hybrid 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Compensation

The anticipated base pay compensation range for this position is $101,300.00  to $168,900.00. 

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.   

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.  

You Will:

Reporting to the General Manager for Global Export. To drive incremental e-commerce and digital sales with international strategic resellers and digital marketplaces.  These reseller and marketplace Opportunities will generally represent sales opportunities greater than $3M in potential sales growth. Responsible for the identification, evaluation, development and management of digital channel partner relationships, including growth and contribution margin optimization. 

• Improve and/or maintain rate of growth with existing reseller accounts 
• Develop and implement value-added programs and key measurements that align the customer’s business objectives with Grainger’s value proposition and key customer initiatives.
• Create and maintain a strong relationship plan with internal business partners.
• Work/lead cross functional teams to review product and service needs across our customer base.
• Interface with digital agency partners to facilitate the transmission of product information, customer information and order lifecycle information
• Improve performance of key processes that impact contribution margin:  merchandising, marketing, freight, supply chain and order performance
• Partner with sales organization to identify opportunities implement Grainger eCommerce and eProcurement solutions
• Manage day to day marketplace operations, inclusive of data engineering requirements
• Build and maintain marketplace performance analytics for improvement monitoring

You Have:

• Bachelor’s degree in business, Marketing, Sales, Operations or Management or equivalent work experience required; MBA preferred. 

• Proven experience working with digital agency partners such as Rithium, Feedenomics 

• Experience with digital marketing operations:  email, paid search & paid social 

• Experience selling in digital marketplaces, such as eBay, inclusive of supply chain operations 

• Experience in scoping and overseeing implementation of level 1 & 2 punchouts with common partners such as SAP, Adobe, etc. 

• Experience with SQL Script and Phython; familiarity with SnowFlake and PowerBI BI tools 

• Demonstrated project management skills & ability to manage multiple projects. 
• Ability to operate in a complex, rapidly changing environment while adhering to tight schedules and lean budgets. 
• Proven track record of execution and driving results 
• Ability to balance multiple projects in varying degrees of implementation. 
• Excellent communication skills, both verbal and written. 
• Financial acumen/ ability to manage budgets and understand financial models. 
• Strong interpersonal skills, ability to interact effectively with customers and business partners at all levels within an organization 
• Ability to operate in matrix-managed environment (directing and coordinating others outside department). 
• International experience preferred 
•  Demonstrated ability to drive results within necessary timelines 
• Experience with SAP and Microsoft Office suite 
• Bilingual – Spanish preferred  
• 2- 3 days in office per week preferred with more flexibility over time 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment.  With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.