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Telesales Campaign Associate

Date: Apr 3, 2021

Location: LAKE FOREST, IL, US, 60045-5201

Company: Grainger Businesses

Company Overview

Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions. Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels. As part of a high-performing team, you’ll be able to develop your talents, and make a difference. Grainger is a Fortune 500 company and a perennial member of Fortune magazine's Most Admired Companies list.

Position Description

The Grainger Outbound Telesales Associate role is a proactive, phone-based position where you will manage an account package of medium-sized customers, build rapport, and teach them how to use Grainger’s purchasing technology. The accounts that are aligned to each Outbound Telesales Associate have little to no spend/contacts have never purchased from the company, and have little to no existing knowledge about the Grainger brand . Therefore, having the natural ability to quickly uncover new opportunities, build relationships, and get Grainger set up as an approved vendor, while communicating over the phone, will be paramount.
We encourage collaboration across teams and sharing of best practices. This role is an independent contributor role, and there are team huddles and side-by-side coaching sessions to help ensure your success.
-Source new sales opportunities through 40+ outbound cold calls per day
-Work to form relationships, and build brand visibility and recognition in the marketplace
-Articulate a vision to help place Grainger distinctly in the minds of prospects
-Cold calling to sell new programs and promote cross-category purchases
-Work with customers on over-coming objections, and inspiring them to consider Grainger for all there maintenance needs
-Work with teammates to understand messages that resonate with customers
-Participate in team-building and training, where you will learn from colleagues and continue to develop your ability to add value to your customer relationships
-Keep detailed reporting data from your outbound calls in the CRM system

Position Requirements:

-Undergraduate degree (preferred)
-High school diploma or equivalent (required)
-6 months - 2 years of telemarketing and cold calling experience (preferred)
-Strong phone presence and experience dialing dozens of calls (40 or more) per day
-Customer relationship building experience

-Track record of over-achieving goals
-Experience working with a CRM database (Preferably SalesForce)
-Excellent verbal and written communications skills
-Ability to multi-task, prioritize and manage time effectively,
-Ability to rapidly uncover what the customer values and there business/personal pressures
-A flexible and resilient temperament, open to teamwork, change, and coaching
-Understanding of basic selling techniques: open, probe, presentation, and overcoming objections

EEOC Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status