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Technical Program Manager

Date: Mar 25, 2021

Location: LAKE FOREST, IL, US, 60045-5201

Company: Grainger Businesses

The Technical Program Manager is counted on to lead large-scale, cross-functional technical programs involving our business partners, portfolio managers/directors and corresponding engineering teams. Technical Program Managers are entrepreneurial senior leaders and influencers who are counted on to set direction and bring clarity to the work needed to deliver critical and complex technical investments that span all of Grainger’s technical solutions. Technical Program Managers must orchestrate interactions between independent teams and support iterative development in an Agile manner and provide transparency to their stakeholders throughout the delivery lifecycle.


Principal Duties & Responsibilities:


Plans, organizes and leads all phases of the project life cycle to ensure successful delivery, which includes developing and managing project governance plans, schedules, team goals, defining success criteria, milestones and budgets. 

Be the voice of coordination that ensures alignment of resources and anticipates and remediates impediments and risks in a timely manner.

Lead and coordinate resource and cost plans needed to achieve desired business outcomes within established timeframes.

Be decisive and thoughtful in making the appropriate tradeoffs needed to expedite delivery.

Manage stakeholder expectations, customer satisfaction and communicate status to all levels of the company, including the CxO and VP levels, while providing tailored levels of detail based on the audience.

Balance needs of the business versus technical constraints and feasibility.

Ability to make informed decisions guided by policies, procedures and business needs with limited supervision.

Holistically understand the scope of work and decompose it into logical, manageable and sequential epics with clear acceptance criteria and ownership.

Team player who motivates, integrates and builds relationships with cross-functional team members, sponsors, stakeholders and others involved with or affected by the program. · Maturity, professional judgement, strategic thinking, technical acumen, negotiation, communication (verbal and written), conflict resolution, influence, analytical and leadership skills are essential for this role.


Preferred Education & Experience:


Extensive experience leading cross-functional technical teams to deliver solutions with multiple dependencies and technical constraints.

Experience delivering large-scale software development projects and programs.

Experience leading projects involving virtualization, cloud technologies and global infrastructure.

Experience leading projects within Information Security and/or Security Engineering/Operations.

Deep understanding of Identity & Access Management principles (account authentication, access control, privileged user access management).

Experience leading communications to Senior executives.

Possesses two or more Agile and Project Management certifications, with at least one being an Agile certification.

Deep knowledge of project management tools like Jira, MS Project and Smartsheet.

Direct experience with Project Portfolio Management suites like ServiceNow PPM.

Experience with ERP suites like SAP is a plus.

Experience with CRM suites like Salesforce is a plus.

Possesses two or more Agile and Project Management certifications, with at least one being an Agile certification



Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.