Sr Sales Commissions Specialist

Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.

Responsible for the ongoing execution and improvement of sales key position in the North American Sales Compensation team and is responsible for incentive commission processing, reporting and case management for the sales organization. Works independently and cross-functionally within Sales Operations, Human Resources, Finance and Payroll teams. The North American Sales Compensation team is the leader for sales commission polices and processes for all sales teams for US and Canada.

• Manage the monthly commission process for our sales teams and other commissionable team members. This includes understanding and applying the commission plan consistently, ensuring commissions calculations comply with the plan and managing exception requests versus policy. Provide expertise, support and training to the various leaders these plans.
• Resolve case inquiries and be a trusted advisor to our sales team. Frequent communication with sales leadership. Process corrections and adjustments as they arise.
• Provide recommendations to sales leadership and the internal comp management team regarding exceptions requests and case escalations.
• Be the trusted partner for all upstream and downstream business functions. Provide backup support within the team for the following areas: comp metrics and reporting, accounting schedules, SOX support, Commission checklists and commission administration.
• Document business processes and create desktop procedures for monthly/quarterly close, commission accounting tasks, and audits.
• Execute assigned projects as needed and recommend and deliver process improvements.
• Sales Operations Programs: Responsible for planning, organizing and tracking activities required to support and improve commissions process. Primary emphasis may include one or some of the following: goal setting, sales compensation, sales programs ROI and sustainment, and other support as necessary.
• Process Improvement & Documentation: Identifies opportunities for improvement and coordinates the implementation of process improvements to support key initiatives and programs. Provides input to the ongoing enhancement of tools to support processes. Documents new business processes.
• Field Interface: Facilitates and engages in regular communication between Sales Operations and the field. Demonstrates problem solving and strategic thinking to influence field action and adoption.
• Cross-functional Collaboration: Effectively partners and collaborates with key stakeholders at all levels, influencing across various functions and departments; Develops and coordinates communication both within the team and across other teams/functions as needed.

• 3 - 7 years of administering sales commissions
• Strong communication (written and verbal), organizational, analytical and problem-solving skills, along with strong attention to detail.
• Experience in automated sales commissions systems and their set-up and operation is a plus
• Demonstrates strong project coordination/management skills
• Strong business and financial acumen
• Ability to work collaboratively in a team environment and build rapport
• Willingness to hold others accountable for deliverables and timelines
• Exhibits process orientation and ability to create standard work procedures
• Takes initiative to implement improvement opportunities
• Exhibits strong resource coordination, influence and management skills
• Demonstrated problem solving ability and critical thinking skills
• Effective informal and formal presentation skills
• Strong listening and communication skills, both verbal and written
• Ability to work under tight deadlines and timelines and the agility to be flexible as needed
• Demonstrates internal and external customer focus
• Proficiency in Microsoft Office, specifically Excel and PowerPoint required
• Previous Grainger Sales experience a plus
• Cross-functional experience (Sales, Marketing, Finance, Customer Service, Enterprise Systems a plus
• College degree required

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.