Sr Mgr, Service Coord & Support

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Date: Nov 4, 2025

Location: LAKE FOREST, IL, US, 60045-5201

Company: Grainger Businesses

 

Work Location Type: Remote  

Req Number 325370

About Grainger:

 

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.  

 

 

 

 

 Compensation

The anticipated base pay compensation range for this position is $111,500.00  to $185,800.00.

 

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

  • Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
  • 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
  • Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
  • Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

 

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

 

The pay range provided above is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.   

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.  

 

 

 

 

You Will

 
  • Manage, develop, teach and coach a team of Service Coordinator who process all back-end new service providers on-boarding and service request processing from intake to invoice.
  • Facilitate the development of work processes needed to scale third-party services and collaborate with cross-funcational partners to develop workflow and role accountability for services that involve multi steps, handoffs, and system interface
  • Act as capacity manager for the Services Team through workflow management. Assess resource requirements relative to outlined planned and unplanned requests. Create appropriate processes for prioritization, implementation, measurement and reporting
  • Facilitate strategic problem solving for services team, sales, and internal stakeholders as needed
  • Partner with the Services Portfolio managers in service provider vetting, revenue forecasting, contribution margin improvement, and expense plans
  • Collaborate cross-functionally (i.e. Sourcing, Tax, Service Providers, etc.) to ensure an efficient and effective intake to invoice process for Third-Party Services.
  • Manage the procurement of and cost approval for any operational expenses related to our services offer.
  • Participates in special projects as the Services subject matter expert.

 

You Have

  • Bachelor's Degree business or related field required
  • Master's Degree preferred
  • 2+ years leading engaged and motivated teams required
  • 5+ years related experience required
  • Experience with communicating, presentation and influencing at all levels of the organization.
  • Experience collaborating, problem solving, applying continuous improvement methodologies, managing programs and projects with competing timelines.
  • Experience managing budgets and developing business plans that achieve business goals.

 

 We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

 

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.