Sr Manager, Team Member Relations

Work Location Type: Hybrid  

Req Number  327323

About Grainger

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.  

Compensation

The anticipated base pay compensation range for this position is $123,000.00  to $205,100.00.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.   

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

This position is not eligible for any form of sponsorship now or in the future. Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.


Position Details

The Senior Manager, Employee Relations provides strategic, operational, and people leadership to a team of Team Member Relations Advisors and Senior Advisors who support multiple business functions across the enterprise. The role ensures consistent, high-quality execution of team member relations processes, promotes a positive team member experience, and drives alignment with The Grainger Edge. The Senior Manager serves as a strategic thought partner to HR leaders, legal partners, and business executives, offering expertise in complex employee relations, risk mitigation, and organizational health. The role shapes enterprise standards, develops scalable best practices, and builds capability across the advisor team to support Grainger's inclusive and performance-driven culture.


You Will

• Provides strategic leadership to a team of Team Member Relations Advisors and Senior Advisors across multiple business groups by aligning priorities, guiding decision‑making, and ensuring cohesive execution to strengthen organizational effectiveness.
• Ensures consistent, high‑quality execution of investigations, performance improvement processes, and policy interpretation by establishing clear expectations, monitoring casework, and reinforcing adherence to standards.
• Serves as the primary escalation point for complex, high‑risk, or sensitive employee relations issues by independently conducting thorough investigations into Title VII allegations, policy violations, complaints, concerns, and disputes, and manages escalated performance improvement matters to mitigate risk and uphold organizational integrity.
• Partners closely with HRBPs, Legal, Compliance, and business leaders to reduce risk, strengthen leader capability, and enhance the team member experience through proactive consultation and cross‑functional alignment.
• Establishes and maintains Standards of Excellence for case management, documentation quality, and investigation methodology to drive consistency, accuracy, and fairness across all ER practices.
• Analyzes ER data, identifies trends, and provides strategic insights that inform organizational decision‑making and support effective risk‑mitigation strategies.
• Leads enterprise‑wide process improvements by developing tools, training, and scalable best practices that elevate the effectiveness and efficiency of the TM Relations function.
• Develops team capability and increases adoption and optimization of TMR practices through coaching, feedback, SLA management, and ongoing development planning to build a high‑performing, future‑ready team.

You Have

• Bachelor's Degree or equivalent experience in Human Resources, Labor Relations, or Industrial Relations required
• 7+ years in Human Resources including employee relations; experience managing teams and complex ER issues across business functions required
• Demonstrates deep expertise in employment law (including Title VII), workplace policies, and employee relations best practices to guide compliant, equitable decision‑making.
• Leads and develops high‑performing teams by providing coaching, performance management, and capability‑building that strengthen ER advisory excellence.
• Navigates complex and sensitive ER matters with sound judgment, objectivity, and consistency, including independently conducting end‑to‑end investigations across multi‑state or multi‑country environments.
• Communicates and influences effectively, using strong verbal, written, and facilitation skills to align and partner with senior leaders and cross‑functional stakeholders.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

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